The heavy cancellation charges for even flexible tickets can make the railway a hostile player at troubled times. There's very nasty flooding around Matlock this morning. I've just passed blue-light mountain rescue and police vehicles, and a helicopter was hovering over Peak Rail's station at Darley Dale. The A6 is closed with only a tiny backroad as a diversion. Yet I have just helped add to the congestion on that route, and taken a scarce high-ground parking space in Matlock - to make a completely discretionary journey on flexible tickets - because the trains are still running and I face a stiff penalty if I do not use the tickets I booked yesterday afternoon. Is there any justification for a default of £10 cancellation on flexible tickets booked but not collected? If I order an item for collection from Screwfix but never make it to the store, the money gets refunded in full. And many other retailers who incur costs from non-collected orders also judge it a cost worth bearing to make online ordering attractive to customers. A non-collected rail ticket has far lower cost but is treated far less kindly. Even if the inefficiency (or greed?) of the industry makes no-cost cancellation unthinkable as a norm, how about announcing such an amnesty at times when the wider community is facing challenges that would be helped by avoiding unnecessary travel?