AnkleBoots
Member
- Joined
- 8 Jan 2017
- Messages
- 506
A friend was travelling from Euston to Chesterfield on a LNR&XC ticket which implies a change at Tamworth.
She was aiming for the 1946 service from Euston but that was cancelled beyond Rugby. There was then no way of making that journey on LNR&XC as far as I know.
a. At around 1930, she asked at the Virgin ticket office in Euston for advice, but they sent her to the LNR office
b. She tried to queue at the LNR office but gave up as it was extremely busy and only one person working
c. She enquired at the gateline for the Virgin 1940 service (first stop Tamworth) which was running more or less on time but they declined to let her travel on that service
d. Rather than miss the train to Rugby, she got on it with the hope of some other solution at Rugby - but there wasn't one other than wait for the next LNR train (which arrives too late for the last XC service to Chesterfield)
My questions about that are:
1. Were the Virgin ticket office right to refuse to help given that the ticket was not purely LNR, time was getting late, and one of their trains could solve the problem?
2. What would the LNR office have done?
3. Would there have been any point in her going to St Pancras and asking nicely to travel with EMT, either for free or an excess?
She was aiming for the 1946 service from Euston but that was cancelled beyond Rugby. There was then no way of making that journey on LNR&XC as far as I know.
a. At around 1930, she asked at the Virgin ticket office in Euston for advice, but they sent her to the LNR office
b. She tried to queue at the LNR office but gave up as it was extremely busy and only one person working
c. She enquired at the gateline for the Virgin 1940 service (first stop Tamworth) which was running more or less on time but they declined to let her travel on that service
d. Rather than miss the train to Rugby, she got on it with the hope of some other solution at Rugby - but there wasn't one other than wait for the next LNR train (which arrives too late for the last XC service to Chesterfield)
My questions about that are:
1. Were the Virgin ticket office right to refuse to help given that the ticket was not purely LNR, time was getting late, and one of their trains could solve the problem?
2. What would the LNR office have done?
3. Would there have been any point in her going to St Pancras and asking nicely to travel with EMT, either for free or an excess?