Ivor
Member
We don’t as agency workers have contact with an area manager & told recently by a TOC employee following an agency staff member being badly assaulted apparently the area manager said...If you find it a struggle you shouldn't be doing it.
You are putting yourself at risk which no TOC would allow/accept.
Is there a station/area manager you can chat to as it's something they need making aware of if this passenger is a regular.
“I have enough problems with my own staff without getting involved with agency staff issues”
On many shifts we are filling in covering TOC staff holidays/sickness so as one finishes & ticket office closes we are then on shift alone involving unlocking & locking up when we finish at night”
Many stations along the line that are often manned by a ticket office member who is at least locked away to work where as we turn up & take over the manning of the station just have the small mess room/kitchen access but if push comes to shove we can get in there & lock the door. I’m sure this is true of many stations across the UK.
That sounds like the Bronx which I’m not indicating but as you know on occasion stations can attract the ‘fools’ to use a term that’s not deemed rude.