The title says it all really. Personally I'd be totally mortified if my customer toilets had something like this on the mirror:
The words printed onto the mirror are "Are you looking at a fare dodger?"
Compare the extreme negative tone of Chiltern's customer communication with this poster found at Avanti West Coast stations:
The words printed onto the mirror are "Are you looking at a fare dodger?"
Compare the extreme negative tone of Chiltern's customer communication with this poster found at Avanti West Coast stations:
The underlying message is, of course, exactly the same in both cases.Fare for everyone
If you're travelling on one of our trains, you must have a ticket that's valid for travel on that service. To make it fair for everyone, there are different ticket types available and our team are onboard to help with any queries.