Claiming against DB

[atillathehunn]

Hi all,

My train up to Copenhagen broke down, and subsequently we were bundled onto a normal EMU, only 3 cars so no seat, and we were 90 down when we finally arrived in Copenhagen. What's the process for making a claim?

Thanks

A

 

[blackfive460]

Plenty of information on the DB web site.
Here you go: http://www.bahn.de/i/view/GBR/en/services/passenger_rights/passengers-rights-compensation.shtml

 

[atillathehunn]

Thanks.

I'm on mobile internet as the airport Wi-Fi isn't up to much. Thankfully I had an overnight stop before my flight.

A

 

[gordonthemoron]

best of luck, I've tried claiming before and heard nothing back

 

[blackfive460]

I've claimed on a number of occasions and always found the people in Frankfurt most efficient and happy to correspond in English to boot!

 

[DEE-DE]

Should anyone have any problems with their claims being refused google "Eisenbahnbundesamt". Then switch to English and find the passenger rights section. Source: Had some trouble once with global fares and them not refunding 50% of the whole total.

 

[atillathehunn]

best of luck, I've tried claiming before and heard nothing back

I've claimed in Italy, France, NL and Belgium before but never had a problem in Germany before!

Thanks all