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Claiming compensation

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Sun!

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Hi

I was caught up in the delays last Friday on the Cambrian and Welsh Marches Lines and arrived at my destination around 80 minutes late.

The ATW compensation form asks for a validated ticket, what does this mean? My ticket wasnt stamped, or had a punch hole placed in it.

Also how will they know my exact time of arrival as we were placed on a rail replacement service, not on a train for the final part of the journey.
 
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RailUK Forums

bb21

bb21

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Is that 80 minutes later than the scheduled arrival using the itinerary including the rail replacement bus or 80 minutes later than the usual times, ie. using trains all the way?
 
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Sun!

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The rail replacement bus wasnt scheduled as far as I can tell, it certainly wasnt when I started my journey. It is 80 minutes later when using the trains timetable.
 
bb21

bb21

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If it is not a planned 'bustitution' then you just send in the tickets, regardless of whether it has been stamped. There is no requirement for tickets to have been physically 'validated'.
 
S

Sun!

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13 Nov 2010
Messages
76
Thanks for the help.

I sent the tickets registered post and they arrived today. How long do they usually take to issue refunds?
:)
 
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