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Collecting with the wrong card

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island

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I have two credit cards that, by chance, end in the same last four digits.

I used one to book a ticket (on FGW's app, for the record) and the other to collect from a Southeastern TVM.

This was allowed, suggesting that the system only checks the last four digits of the card number.
 
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talldave

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I have two credit cards that, by chance, end in the same last four digits.

I used one to book a ticket (on FGW's app, for the record) and the other to collect from a Southeastern TVM.

This was allowed, suggesting that the system only checks the last four digits of the card number.

When a Southeastern TVM says you must insert the card used to purchase the ticket(s) it's lying. It'll accept any card. So it doesn't matter if zero digits match, it'll happily dispense the tickets anyway.

It's just another example of TOC sloppiness.
 

Shempz

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When a Southeastern TVM says you must insert the card used to purchase the ticket(s) it's lying. It'll accept any card. So it doesn't matter if zero digits match, it'll happily dispense the tickets anyway.

It's just another example of TOC sloppiness.



correct, I work at a large organisation, and we actually have TVMs on our premises and can book trains through our intranet (linked to trainline) for work, which we do not have to pay for - so therefore do not need to use a debit/credit card when making the booking. These tickets can be picked up at any TVM, and IIRC a customer services person once told me that inserting a card into a TVM for a prepaid ticket is just for identification purposes and nothing more.
 

Paul Kelly

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correct, I work at a large organisation, and we actually have TVMs on our premises and can book trains through our intranet (linked to trainline) for work, which we do not have to pay for - so therefore do not need to use a debit/credit card when making the booking. These tickets can be picked up at any TVM
I think that's different. These business bookings will have been specifically set to "any card" collection.

inserting a card into a TVM for a prepaid ticket is just for identification purposes and nothing more.
In which case, the numbers would surely be required to match. But a lot of TVMs seem not to be enforcing that at present as has been said.
 

TEW

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In my experience recently SWT TVMs will issue tickets with any card.
 

swt_passenger

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In my experience recently SWT TVMs will issue tickets with any card.

I emailed them a couple of weeks ago to ask why the website printable summary and the confirmation email they send you are totally different; both about cards and about availability time - one said 15m the other 2 hrs.
 

causton

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It is also the bookings, as for a while they all were effectively "any card" but recently we have been asked to insert the card used for payment and provide the customer's surname* as proof of ID when picking up some tickets**. This is based on whatever website/retailer you used chose when inserting the booking into the system i.e. all business bookings will naturally be Any card and not need this.

* which is fun when the website uses the surname CUSTOMER. Very bloody helpful.
** there is an override option, which I use more often than not due to the first problem above. Brilliant system design, asking for a piece of information that is not input correctly into the other end!
 

tivoli

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Last time I picked up tickets (TS&GN) at Cambridge (AGA) I didn't need a card at all simply reference number.
 

Shempz

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I think that's different. These business bookings will have been specifically set to "any card" collection.

In which case, the numbers would surely be required to match. But a lot of TVMs seem not to be enforcing that at present as has been said.


this particular time was about 4-5 years ago at Clapham Junction. I told the customer service clerk behind the counter that I did not have the card I used to book my ticket (and it was one I had paid for), and she said to just use any card as the machine only needed it for identification purposes. Beyond that, I don't know!
 
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talldave

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Sloppy perhaps, but quite useful if you've had your card cloned/stolen.

Why is a misleading on-screen message on a TVM useful for people who've had their card stolen?

Having it display factually corect information would be useful for everyone.
 

Clip

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It's just another example of TOC sloppiness.

You would be surprised at how many people since the invention of TOD have not read their receipt and turned up without the card they paid with.

Just another example of passenger sloppiness.
 

hluraven

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I have two credit cards that, by chance, end in the same last four digits.

I used one to book a ticket (on FGW's app, for the record) and the other to collect from a Southeastern TVM.

This was allowed, suggesting that the system only checks the last four digits of the card number.

Southeastern TVMs allow you to collect with any card, not just when the last four digits match.
 

Merseysider

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Last time I picked up tickets (TS&GN) at Cambridge (AGA) I didn't need a card at all simply reference number.
Last time I picked up tickets (Virgin) I used a Nectar card ;) Seems a magstrip is all that's needed.
 

yorkie

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Most websites/TVMs will allow 'any card' collection.

However if you use Trainsplit.com (and possibly other vendors) or use a Parkeon TVM it will enforce 'same card' collection.

However a 'same card' collection is only enforced by the last 4 digits; my understanding is the full card number is not checked.
--- old post above --- --- new post below ---
Southeastern TVMs allow you to collect with any card, not just when the last four digits match.
Agreed. Unless you use Trainsplit.com and then you may find they do enforce it.
 

PermitToTravel

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Most websites/TVMs will allow 'any card' collection.

However if you use Trainsplit.com (and possibly other vendors) or use a Parkeon TVM it will enforce 'same card' collection
Virgin Trains (WC) allow any-card collection for their regular customers.

I regularly book tickets from many different booking engines and collect them from the Parkeon at Mauldeth Road with my Nectar card :p
Does it read the number from the magnetic stripe or the strip?

I don't know if they try the chip, but they'll certainly use the stripe if the chip can't be read (and possibly if it can)
 

Merseysider

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Something quite weird has just happened. I booked tickets through TPE's website (with card A) and entered Lime Street to collect from Virgin's 'FastTicket' machines, using card B. Yet a message popped up saying "Unable to print tickets as the card used for payment has not been entered. Please see staff at the travel centre" or words to that effect. Not had that happen before.
 

yorkie

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Several people have reported same card collection is now being enforced in circumstances where it wasn't previously enforced.
 

TUC

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Several people have reported same card collection is now being enforced in circumstances where it wasn't previously enforced.

That is a pain if that is the case as it makes it very difficult to simply buy tickets on behalf of someone else for them to collect.
 

najaB

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That is a pain if that is the case as it makes it very difficult to simply buy tickets on behalf of someone else for them to collect.
To be fair though, it just means that they are enforcing a restriction that they've failed to enforce for a while.
 

paddington

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In the past 2 weeks, I have failed to collect tickets at multiple AGA stations until I inserted the correct card.
 

yorkie

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That is a pain if that is the case as it makes it very difficult to simply buy tickets on behalf of someone else for them to collect.
Easy way round this: buy an e-voucher and pay with that.

You can buy a voucher for any amount you wish and use it for as many transactions as you like until the voucher is used up.

This facility is on some/most/all (?) Atos WebTIS sites e.g. TPE
 
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