Don't know when someone last mentioned Currys PC World, but I expect them to start struggling soon.
Every time I've shopped there I've always been very disapponted by their service. Everyone moves around so slowly and you aren't even acknowledged in anyway for an absolute age.
Even when someone does serve you they don't seem very willing or friendly to do anything and they also don't seem very professional either.
Also, the returns queue is always longer than than the one at the tills.
The people in the returns queue are all very unhappy.
I once had the uneviable task of waiting to be served in the returns queue, only had 3 people in front of me, however, becuase the staff were all on zombie mode it took almost 45 mins to be served.
I'm surprised they are still in business.
I suppose a lack of a decent alternative.
Similar (but slightly better) experience. Went in to a store, could find no-one to help, asked a manager when it was less busy 'we are always busy, I'll let you know when there is someone free', I said I was leaving as I had waited too long - to which she took exception. I should have pointed out that she had spent the last 20 minutes wandering around, chatting to staff; I would have thought in such circumstances you muck in.
Went back a couple of days later, again busy, different manager found me an oldish chap from out the back, possibly warehouse. He was an absolute star. I had a list so didn't try to sell me stuff I didn't want, or extended warranty; even though items were listed as bought together, he couldn't place them on the same order (other staff said that the system didn't allow it) but persisted, made sure I got the best deal and the items were delivered together.
One item failed during warranty. Filled in on line form, attached photos showing error messages. No response in a week or so, repeated the exercise, still nothing. Resorted to phone, put through rather quickly to a really helpful and polite technician, agreed with my diagnosis, asked when I could return it to the store. Indicated what details I should give to them, stressing that they would need a particular job number. which I wrote boldly on the box. I got the impression it was just going to be 'leave it and we'll sort it'. Soon found appointment was useless as no-one took any notice of it - still had to wait outside. I was in luck, apparently, no-one queuing at technical support. Ten minutes later the support guy gets off the phone (good job I had the Metro), I explained that I had spoken to someone and he had told me to give them a code number, 'what does it mean?'. 'Have you brought it in to be repaired', 'It's under warranty', 'Oh, it will take a long time, it will have to go back to ...' (meaning why don't you sort it out yourself). I had to explain everything again, not interested in the error messages (may not have understood them). One of his colleagues later explained to the tech that the store doesn't use those codes (which, presumably, would have given the tech all the information he needed to know).
After I had picked up the repaired item, I noticed a woman waiting at a Click & Collect table outside who had been there when I went in, while I was asking whether they knew she was there, a chap came out with a bag and plonked it on the table. The woman asked him to wait while she checked it, he turned and walked away, I called after him twice, he just kept going.
Unfortunately there are one or two employees of Curry's who are spoiling the indifferent, apathetic, sullen and lazy atmosphere that the organisation is clearly trying to generate.
To be honest they are like Comet at their worst. If only there was somewhere better.
Yes, people probably look at stuff and then say, "right I'm off to John Lewis!"
My last experience of them was little better. Shop floor staff not interested - looks like a customer, head down, maybe you will go away. I had some of my (non-technical) questions answered by cheerful and helpful Click & Collect staff, the rest might as well have been dummies.
