If there wasn't a guard the train couldn't run...
What about Driver Only Opearion (DOO)
How exactly do you know he wasn't doing anything?But if there wern't any other staff around then the driver is the only person you can contact...
Plus the driver wasn't doing anything, so he should help.
How exactly do you know he wasn't doing anything?
Drivers have a lot more things to worry about than a group of chavs ****ing about on the platform.
It's probably still worth writing in, but if you re-write it so you're just sticking to the facts rather than telling them what the driver should have done then IMO you'd be more likely to get a response.Again, thanks for seeing my point of view, those that did, but I am getting increasingly fed up of people coming onto my MSN and telling me that I am "out of order" if I make a complaint.
So im not going to, despite my own judgment.
Reading the first post, i dont think you should complain, he could get into quite a bit of trouble, maybe he had a bad day or something, imagine it was you, you wouldnt want complained about would you?
Oh and lose the first class comment, makes you sound snobby!
I was going to ask the driver to call the BTP... I didn't have a phone.
I know the happenings on the station aren't really the on trains staff's problem... but the vandalism of the train definatley is!
Short of pulling up at a signal, what can he do!
It's a driver, they wouldn't care
It's a driver, they wouldn't care, I would presume. Like I said, customer service probably isn't in their resumé.
They should but it isnt there job to, a fight broke out on a 455 recently all the driver could do is watch
I'm on the drivers side, i mean who the hell do you think you "they do not talk to First Class ticket holders like that".I am writing to complain about the Driver of the 20 : 12 SWT service to London Waterloo from Reading.
Upon arrival at Wokingham, I spotted several youths on the Reading bound platform repeatedly ramming the vending machine. After watching them expecting them to give up, I decided to speak to the driver (as I want in the from 1st class area) and ask him to call the British Transport Police. My father, also with me in first class, had seen a group of youths on our train
vandalising a carridge further down. Again, we felt this called for the BTP to attend.
One short knock on the drivers door, (this is while the train was still stationary, so it was safe to ditract the drivers attention), and the door wasn't even opened, the driver simply shouted "Go Away."
This is APPALING behaviour by a representitive of South West Trains. The train being formed of two class 458 units did not have a corridor connection. As such, the driver was the only representitive for South West Trains immediatley contactable.
I left my father in first class and made my way towards the guard, transferring to the rear unit at the next station. The guard aggreed with me, saying that as a representitive of SWT, and being stationaty, the driver SHOULD have opened his door and dealt with whatever I had to say.
The guard promised that upon arrival at Waterloo, he would check the CCTV from Wokingham station to see if the youths were caught on tape. However, you driver *needs* dicipline, not only do railway staff not talk to passengers like that, they do not talk to First Class ticket holders like that. Besides, perhaps I was in dire need of the Police, say I was being thretend with a knife? Would "Go Away" be appropriate then?