Correct procedure when travelling on outside Oyster validity.

Discussion in 'Fares Advice & Policy' started by tom73, 11 Sep 2019.

  1. tom73

    tom73 Member

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    Example:
    Purchasing a Feltham-Staines ticket at Waterloo to board a train for Staines.
    Touch in at Waterloo. Feltham is the Oyster border hence the additional ticket.
    Is one supposed to leave the train at Feltham to touch out or simply carry on.
    I am thinking of difficulty using the Oyster on first touch in back in London.
     
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  3. yorkie

    yorkie Administrator Staff Member Administrator

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    It's unclear what you are using the Oyster medium for; therefore it's not possible to answer the question without clarifying this.

    If you are using Oyster PAYG then the answer is that you must tap in and out; if you were to carry on then you will be charged a maximum fare. In the reverse direction you will be liable for a Penalty Fare or prosecution.

    If you are using a Travelcard, then regardless of the medium in which it is held, there is no requirement for the train to call at any intermediate station and no requirement to tap out.
     
  4. tom73

    tom73 Member

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    Using the Oyster for travel between Waterloo and the Zone 6 boundary (Feltham) plus a Feltham-Staines return ticket. No Travelcard.
     
  5. yorkie

    yorkie Administrator Staff Member Administrator

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    In that case see my paragraph above relating to PAYG.

    This isn't an Oyster issue per se; it applies equally to the use of Contactless for PAYG journeys.

    Oyster is just a medium, not a product in itself
     
  6. JonathanH

    JonathanH Established Member

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    In the case of Feltham, there are (or certainly were) readers on the platforms which you could use. These are at the 'night gates', ie about the middle of a westbound train and back of an eastbound train. You may have time to get off, touch out / in and continue your journey.
     
  7. Hadders

    Hadders Established Member

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    I’m not familiar with Feltham station but if the readers are by the night gates they might not be operational when the night gates are shut.
     
  8. JonathanH

    JonathanH Established Member

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    I don't think that any Oyster readers located on platforms get switched off at any time. I think they remain live at all times.

    Do you know of a counter-example?
     
  9. Kite159

    Kite159 Veteran Member

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    The readers at the bottom of the stairs at either Alexandra Palace are turned off when the main entrance is manned
     
  10. Hadders

    Hadders Established Member

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    At Highbury & Islington the platform validators on the Victoria Line are turned off when the Northern City Line isn’t operating. This is rare these days but used to be every weekday after 21:00 and all day at weekends.
     
  11. MikeWh

    MikeWh Established Member Senior Fares Advisor

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    I can confirm this, and it did cause some confusion the last time I was there.
     
  12. mattdickinson

    mattdickinson Member

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    The emergency flooding validators at Ruislip Manor are only activated when the ticket hall has been flooded.
     

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