trainophile
Established Member
I'm trying to make a delay repay claim on XC's web form, and keep getting:
Also it is not accepting my uploaded photo of the ticket - I took it on my iPhone and saved it to my iCloud account, but I can't find a way of making it smaller. It is 3.1mb and the claim form says maximum 3.5mb so it should be okay, but keeps failing.
I have tried emailing their customer relations, as advised on Twitter, but the photo comes out huge and overlays the message. I'm about to give up, it's only £4.35, but very puzzled about the station non-recognition. I've tried Newcastle Central, NCL, just plain Newcastle, and all similar variations of Berwick, but it won't accept any of them. One way of saving pay-outs I suppose!
I appreciate it is in no way XC's fault that Berwick station was vandalised meaning no trains could stop there that day, but as it was their service I was booked on I thought it would be they who I claim from. Anyone got any ideas?
Departing station Newcastle
We could not recognise your departure station. Please try again.
Arriving station Berwick-upon-Tweed
We could not recognise your arrival station. Please try again.
Also it is not accepting my uploaded photo of the ticket - I took it on my iPhone and saved it to my iCloud account, but I can't find a way of making it smaller. It is 3.1mb and the claim form says maximum 3.5mb so it should be okay, but keeps failing.
I have tried emailing their customer relations, as advised on Twitter, but the photo comes out huge and overlays the message. I'm about to give up, it's only £4.35, but very puzzled about the station non-recognition. I've tried Newcastle Central, NCL, just plain Newcastle, and all similar variations of Berwick, but it won't accept any of them. One way of saving pay-outs I suppose!
I appreciate it is in no way XC's fault that Berwick station was vandalised meaning no trains could stop there that day, but as it was their service I was booked on I thought it would be they who I claim from. Anyone got any ideas?