• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Cross Country Voyagers - rear set locked out of use?

Status
Not open for further replies.

saismee

Member
Joined
20 Oct 2023
Messages
394
Location
UK
Really? Ours do as they spend almost all their time in the saloon.
I've had a conversation with a guard and another member of GA staff (sitting with me going home) and we invited the guard to sit down for a bit as it was between stops and we were chatting. She refused and said she wasn't allowed to sit in passenger seats while working, instead standing in front of the rear cab door for the journey until the next stop. At the next stop she scooted between the seat and table to make space for people to leave the seats across the aisle, but still didn't sit down. Maybe it's a "rule" that is taught to new guards but isn't really enforced. I've certainly seen a few GA guards sit in passenger seats though.

I'll leave it here though, I think it's going a bit too off-topic for this thread and it should be split if someone wants to continue.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

dk1

Veteran Member
Joined
2 Oct 2009
Messages
18,058
Location
East Anglia
I've had a conversation with a guard and another member of GA staff (sitting with me going home) and we invited the guard to sit down for a bit as it was between stops and we were chatting. She refused and said she wasn't allowed to sit in passenger seats while working, instead standing in front of the rear cab door for the journey until the next stop. At the next stop she scooted between the seat and table to make space for people to leave the seats across the aisle, but still didn't sit down. Maybe it's a "rule" that is taught to new guards but isn't really enforced. I've certainly seen a few GA guards sit in passenger seats though.

I'll leave it here though, I think it's going a bit too off-topic for this thread and it should be split if someone wants to continue.
No, it’s nothing that I have ever heard of here at GA. Sounds like an excuse not to socialise with the people in question :lol:
 

43066

On Moderation
Joined
24 Nov 2019
Messages
11,805
Location
London
No, it’s nothing that I have ever heard of here at GA. Sounds like an excuse not to socialise with the people in question :lol:

I think this is the correct answer.

The guard is in charge of the train, and can sit wherever they want, apart from in the active driving cab, of course!
 

Grecian 1998

Member
Joined
27 Oct 2019
Messages
481
Location
Bristol
After 23 years of inadequate capacity, XC finally gets longer trains. It's just that 44% / 50 /56% of the train is carried around as a deadweight for a significant number of journeys. Fuel consumption significantly increased, number of usable platforms reduced, passenger dissatisfaction also significantly increased. Plenty of operational disadvantages with none of the benefits over just sending a single 220 out to play.

I've said before that XC is the invisible franchise - not used by MPs as it doesn't serve London, not championed by regional politicians as it isn't perceived to belong to any particular region. Consequently it lacks any powerful or influential champions.

However, the problem before was that no suitable trains were available to increase capacity. Now they are available, but working practices see them locked out of use. It might therefore be worth raising this with MPs or with the press to draw attention to the situation. It seems like a relatively easy situation for political gain - you can show that 'something must be done' where the solution appears easy (note 'appears', not 'is'), and then take the credit if anything changes. Just what politicians like doing.
 

Kite159

Veteran Member
Joined
27 Jan 2014
Messages
20,815
Location
West of Andover
Have there been any instances yet of CrossCountry having the rear set locked out of use on both arrival to and departure from Birmingham New Street, on a service which reversed there?
Although I've had a couple cases on a morning service towards Manchester where the front set was locked out of use for Southampton - Reading which became the rear set on reversal due to lack of staff.

Causing a bit of chaos at Oxford as one day the weather was awfully wet and the part of the train which was under the canopy wasn't available for use
 

Carlisle

Established Member
Joined
26 Aug 2012
Messages
4,349
Definitely seems a major oversight from XC, did Virgin/avanti have any of these issues on the North Wales route?
From memory the policy of locking one Voyager of a double set out if insufficient staff were available begun around 2006.
 

zekebloke

Member
Joined
22 Dec 2022
Messages
14
Location
Poole
I'm sure it's already been answered but as a working train manager for XC - It is now policy that each set must have a TM, so on double sets with only one TM the rear set is locked out of use.
 

mickey

Member
Joined
11 Mar 2010
Messages
579
I'm sure it's already been answered but as a working train manager for XC - It is now policy that each set must have a TM, so on double sets with only one TM the rear set is locked out of use.
Yes, and thanks, but the real question is why this has changed all of a sudden. Has there been an incident after which RSMs/drivers are no longer considered competent? After all it’s been ok for the last few years…
 

occone

Member
Joined
8 Apr 2023
Messages
193
Location
Manchester
Excuse my cynicism, but is there any incentive (financial or otherwise) for XC to make any effort to keep both sets available for use?
 

357

Established Member
Joined
12 Nov 2018
Messages
1,892
Though if that’s the case, the question then becomes what happened that a practice that was accepted no longer is?
The company decided to no longer pay the RSM grade the HGD (Higher Grade Duty) of about an extra fiver per hour to manage a set on their own.

The retail staff want to do it - the Train Managers want them to do it - the union want them to do it - the company don't.

== Doublepost prevention - post automatically merged: ==

Yes, and thanks, but the real question is why this has changed all of a sudden. Has there been an incident after which RSMs/drivers are no longer considered competent? After all it’s been ok for the last few years…
XC decided to stop RSMs taking responsibility for a set, and offered an overtime agreement to all grades apart from RSMs and FCHs.

They did this while removing catering from a large number of services, so understandably questioned have been asked of the long term catering plan on XC and no appropriate answers were forthcoming.

== Doublepost prevention - post automatically merged: ==

I'll also add that as a driver I've driven units in multiple and worked DOO and guarded services. Having at least one member of competent staff in each unit is a godsend to reduce delays as so many things can be dealt with on the move.

== Doublepost prevention - post automatically merged: ==

Surprised as you’d expect passcoms etc on a new train such as an IET to be able to be reset from the adjoining unit.
And what if it's a genuine emergency?

Or what if nobody on the other end speaks to the driver?

Currently, a member of staff can investigate without stopping the train. If there's nobody in the unit and nobody talking to me, I'm treating it as an emergency until proven otherwise and we are stopping ASAP.
 
Last edited:

GoneSouth

Member
Joined
17 Dec 2018
Messages
1,076
The company decided to no longer pay the RSM grade the HGD (Higher Grade Duty) of about an extra fiver per hour to manage a set on their own.

The retail staff want to do it - the Train Managers want them to do it - the union want them to do it - the company don't.
The passengers want it…

Or at least we want a train to run with competent people running it and the full capacity of that train to be available to use. Isn’t it actually more expensive to run a train with 2 TMs than have a RSM in charge of one unit.


Is there a rush of RSMs leaving the company because they’ve effectively just had a £5ph pay cut?

It almost looks like an attempt to sabotage the introduction of the additional stock. is the company that stupid it would consider this, or are they actually just the fall guys here for DfT cuts. Or another possibility is XC taking a swipe at catering because they don’t value it and would rather it disappear quietly. I assume the RSMs are not XC employees so XC don’t care too much about upsetting them, after all what’s a strike going to achieve, no coffee or warm beer on the 1215 to Plymouth.

I wouldn’t even trust XC or DfT to run a bath right now, and definitely not a rail company that serves the full length of the country, shocking anti passenger stance.
 

trebor79

Established Member
Joined
8 Mar 2018
Messages
4,760
Drivers cannot reset passcoms or egresses from the cab. They can merely override them temporarily. Hence there is still likely going to be a need for someone to walk back along the ballast which introduces risk and disruption if a line block is required.
The driver could walk through the cab door to the passenger area to reset them, no?
 

GoneSouth

Member
Joined
17 Dec 2018
Messages
1,076
We’re XC employees on the XC payroll (on the Voyager services at least) not agency.
Well I wish they would treat you well, allow you to do a good job, give you the potential to earn a good Living, give you the opportunity to progress into other grades if you have what it takes and desire that, increase your numbers so we know catering will be available and not have to bring our own because it’s a bit of a lottery these days, and most importantly fix the fridges so no more warm beer.

Thanks to the RSMs for being friendly and working hard in packed trains where you can’t do your jugs properly.

Have you been affected by this, have you lost take home pay? Sorry if that’s too personal to an answer on here.
 

Zomboid

Member
Joined
2 Apr 2025
Messages
923
Location
Oxford
The driver walk through the cab door to the passenger area to reset them, no?
That only works on multiple sets if there are cab end gangways.

Though in the case of a voyager running with a set locked out of use there's probably so many passengers standing in them that nobody can get through the front unit anyway.
 

357

Established Member
Joined
12 Nov 2018
Messages
1,892
Is there a rush of RSMs leaving the company because they’ve effectively just had a £5ph pay cut?
No. They are all still working there on their basic salary. It was an enhancement so while responsible for a unit they'd get the TM hourly rate.

However, when they are leaving, they aren't being replaced.
. I assume the RSMs are not XC employees so XC don’t care too much about upsetting them, after all what’s a strike going to achieve, no coffee or warm beer on the 1215 to Plymouth.
They are XC employees.
The driver could walk through the cab door to the passenger area to reset them, no?
What is this obsession with purely resetting? You have to investigate and establish the nature of the emergency if there is one, or if you get nobody talking to you (normally everyone ignores me when I answer a passcom)
 

357

Established Member
Joined
12 Nov 2018
Messages
1,892
So this is a deliberate attempt to reduce/remove catering and availability of competent staff. Shame on you XC
And this is why more passengers than you'd expect are backing the RMT's ballot over it.
 

LowLevel

Established Member
Joined
26 Oct 2013
Messages
8,254
Ok

What? Guards sitting down?

I’d probably want a sit down too if I’d been on my feet for 8 hours
No, riding in the front cab :lol:

Frowned upon nowadays except when required by the rules but it used to be very common especially in rural areas.
 

GoneSouth

Member
Joined
17 Dec 2018
Messages
1,076
No, riding in the front cab :lol:

Frowned upon nowadays except when required by the rules but it used to be very common especially in rural areas.
I can imagine it was. Flask of tea and a natter between Nowhere Junction and Cowfield Halt. Ah those were the days. :D
 
Joined
8 Jul 2014
Messages
282
Well I wish they would treat you well, allow you to do a good job, give you the potential to earn a good Living, give you the opportunity to progress into other grades if you have what it takes and desire that, increase your numbers so we know catering will be available and not have to bring our own because it’s a bit of a lottery these days, and most importantly fix the fridges so no more warm beer.

Thanks to the RSMs for being friendly and working hard in packed trains where you can’t do your jugs properly.

Have you been affected by this, have you lost take home pay? Sorry if that’s too personal to an answer on here.
Thank you.

It’s not affected me as I don’t work Rest Days… I value my time away from work :lol:

In all seriousness, I do miss the odd daily enhancement for being the competent person - it wasn’t often but it paid an extra bill here and there and was always welcome.

I am currently worried about the future of my role as it does seem that the company are hell bent on reducing headcount - although I do notice today that RMT are balloting GWR gate line staff as the company want to impose single person working at ticket gates - naturally there’s ‘ell up!!

With that in mind, maybe it’s more the DfT’s doing than the TOC’s?
 

londonmidland

Established Member
Joined
22 Dec 2009
Messages
2,082
Location
Leicester
On the topic of staffing and XC Voyagers, does anyone know why they have been appearing on the odd few Leicester services these past few days, instead of the usual 170s? Particularly in the evenings? Is there a shortage of Senior Conductors?
 

Travelmonkey

Member
Joined
16 Aug 2023
Messages
515
Location
The Midlands
On the topic of staffing and XC Voyagers, does anyone know why they have been appearing on the odd few Leicester services these past few days, instead of the usual 170s? Particularly in the evenings? Is there a shortage of Senior Conductors?
Likely some route refreshing for upcoming diverts in play as well. They have been known to go that way when the XC through Tamworth & Burton has been closed and the Crosscity diversion won't cut it.
 
Joined
8 Jul 2014
Messages
282
On the topic of staffing and XC Voyagers, does anyone know why they have been appearing on the odd few Leicester services these past few days, instead of the usual 170s? Particularly in the evenings? Is there a shortage of Senior Conductors?
The rest day work ban probably has a part to play amongst other things…
 
Status
Not open for further replies.

Top