Declassified 1st class on Greater Anglia Class 170 unit (20:07 ex Cromer 2/7/14)

[LowLevel]

What's to stop the guard from just saying 'you can't sit in this portion of the train' - it may not be good customer service but I don't believe there's any rule that says all accommodation on a train must be made available to passengers.

 

[bb21]

What's to stop the guard from just saying 'you can't sit in this portion of the train' - it may not be good customer service but I don't believe there's any rule that says all accommodation on a train must be made available to passengers.

Nothing.

The issue is not with not making that part of the train available to the passenger, but charging extra for a part of the train despite the service being advertised as Standard Class throughout.

 

[hairyhandedfool]

From the "references and symbols" page of the GB Rail Timetable Summer Edition 2013:

"Accommodation:
All services shown in this Timetable convey Standard Accommodation only unless otherwise shown."

A book which is published by TSO ("with permission from Network Rail"). There are almost certainly disclaimers about the accuracy of the information provided.

 

[GatwickDepress]

A book which is published by TSO ("with permission from Network Rail"). There are almost certainly disclaimers about the accuracy of the information provided.

Well, what about sites using Network Rail data feeds?

It's irritating there's no "definite" answer available from anyone; even the individual TOCs are contradictory.

Case in point, the Milton Keynes Central - East Croydon services.
1.) First class is available along the entire route - Southern's customer team, via email.
2.) First class is declassified between Watford Junction and Clapham Junction - On-board guard.
3.) There is no first class on this service. - Another on-board guard.

 

[hairyhandedfool]

Well, what about sites using Network Rail data feeds?.....

They are based on what is booked to be used afaik, but in any case, would not form any part of a contract between the railway and the passenger.

 

[causton]

Well, what about sites using Network Rail data feeds?

It's irritating there's no "definite" answer available from anyone; even the individual TOCs are contradictory.

Case in point, the Milton Keynes Central - East Croydon services.
1.) First class is available along the entire route - Southern's customer team, via email.
2.) First class is declassified between Watford Junction and Clapham Junction - On-board guard.
3.) There is no first class on this service. - Another on-board guard.

Southern told me on Twitter that the first class was declassified between East/South Croydon and Clapham Junction as well, so you can add a number 4 to that list