I had a claim rejected by Northern because, on the form I had to fill in, I accidentally chose a different train than the northern one, (I chose the 17:11 instead of 17:21). Both trains from Leeds to Doncaster on 20th Feb. They came back and rejected it on the basis that the train I selected was a CrossCountry train, which it was, and told me to get in contact with CC.
I have since replied explaining that it was a mistake on my behalf, that it was in fact the 17:21 train I got on and advised them to check the ticket I had uploaded which clearly states “Northern Only” on it, so I wouldn’t have been able to get on the CrossCountry train anyway. Regardless, this was the day where we bad storms and flooding in the UK, and every train from Leeds to Doncaster around that time had been cancelled, so i had to wait 2 hours and then get on the LNER service back. The last reply I had from them was over a week ago, and I also put a claim in for a train that was cancelled in the morning over a week ago and that has had no response, what should I do?