Smeags
Member
At the end of November, I had an issue travelling to work from my local station, Hattersley, where a Northern Rail train did not show up. I waited around for half an hour after the due time - nothing (there was actually meant to be another train in that period too).
After that 30mins, the worker in the ticket office gave everyone some info - a train had broken down on the line and was blocking everything. He said he had no idea how long it would take to fix.
I ended up going and paying for a bus (1hr journey. Train is usually 20mins). For all I knew, I could have been waiting there for hours.
My delay repay claim for this eventually got rejected! They said, because I did not complete the journey by train. I thought this was ridiculous at the time - how am I meant to complete my journey by train, when no train shows up?!
And after my latest incident, I feel like they're just trying to get out of paying for everything. Is this what they do? I think the sooner Northern lose their franchise, the better.
Chris
After that 30mins, the worker in the ticket office gave everyone some info - a train had broken down on the line and was blocking everything. He said he had no idea how long it would take to fix.
I ended up going and paying for a bus (1hr journey. Train is usually 20mins). For all I knew, I could have been waiting there for hours.
My delay repay claim for this eventually got rejected! They said, because I did not complete the journey by train. I thought this was ridiculous at the time - how am I meant to complete my journey by train, when no train shows up?!
And after my latest incident, I feel like they're just trying to get out of paying for everything. Is this what they do? I think the sooner Northern lose their franchise, the better.
Chris