trainophile
Established Member
Coming back to Carlisle from Whitehaven today on the 1438, the train was terminated at Workington due to not having a replacement guard, and we had to wait for the 1601 to Carlisle.
Tickets are Advances Whitehaven to Southport, changing at Carlisle and Wigan.
At Carlisle we had obviously missed our booked 1608 to Wigan North Western, but luckily the 1649 Glasgow to Euston was running a bit late and we went over the bridge to get it. However it was eventually 38 minutes late arriving at Wigan, which meant we had to get the 1901 to Southport, and will arrive 53 later than our original itinerary.
Presumably I claim from Northern as they caused the initial delay, but in explaining the timings they may pick up on the further VT delay and try to refer me to them.
To complicate matters I bought the tickets on the TPE website.
Am I right in thinking the refund (I realise it’s only half the cost) should be fully made by Northern? If so it probably isn’t worth it for the complications and several months wait!
Tickets are Advances Whitehaven to Southport, changing at Carlisle and Wigan.
At Carlisle we had obviously missed our booked 1608 to Wigan North Western, but luckily the 1649 Glasgow to Euston was running a bit late and we went over the bridge to get it. However it was eventually 38 minutes late arriving at Wigan, which meant we had to get the 1901 to Southport, and will arrive 53 later than our original itinerary.
Presumably I claim from Northern as they caused the initial delay, but in explaining the timings they may pick up on the further VT delay and try to refer me to them.
To complicate matters I bought the tickets on the TPE website.
Am I right in thinking the refund (I realise it’s only half the cost) should be fully made by Northern? If so it probably isn’t worth it for the complications and several months wait!