Hello, I've been caught up in today's midlands flooding fun and games.
I bought my ticket from Southern.
Route was Thameslink - Tube - Virgin - Northern.
The Thameslink train was delayed a few minutes but made no difference to my connection.
The main delay was on a Virgin train that arrived 56 minutes late.
The final connection was a Northern train that was timetabled exactly an hour after my original one, that was about 9 minutes late, so overall I was about 69 minutes late.
Who should I claim from? Is it Virgin because their leg was the major delay, even though I didn't buy the tickets from them?
Thanks
I bought my ticket from Southern.
Route was Thameslink - Tube - Virgin - Northern.
The Thameslink train was delayed a few minutes but made no difference to my connection.
The main delay was on a Virgin train that arrived 56 minutes late.
The final connection was a Northern train that was timetabled exactly an hour after my original one, that was about 9 minutes late, so overall I was about 69 minutes late.
Who should I claim from? Is it Virgin because their leg was the major delay, even though I didn't buy the tickets from them?
Thanks