JBuchananGB
Member
I submitted a Delay Repay Request to CrossCountry on 22 September, and received an automated response with a reference number.
On 15 November I received an email from them as follows:
"Thank you for your recent communication. Please accept our sincere apologies for the delay in replying. We still have your case and are working as quickly as we can to provide a response. Due to current workloads our response times have been extended significantly. You do not need to contact the team additionally to check the status of your communication, if you have a case reference the case is in hand. "
It's now 3 months since my delayed journey. How long is it reasonable to wait before following up with them?
On 15 November I received an email from them as follows:
"Thank you for your recent communication. Please accept our sincere apologies for the delay in replying. We still have your case and are working as quickly as we can to provide a response. Due to current workloads our response times have been extended significantly. You do not need to contact the team additionally to check the status of your communication, if you have a case reference the case is in hand. "
It's now 3 months since my delayed journey. How long is it reasonable to wait before following up with them?