shopbford
Member
The following was received early this morning. Sounds very much like a "pass the buck" message as I have proof they received them nearly 3 weeks ago which they confirmed in a phone conversation last week.
"Thank you for contacting LNER Customer Services on 05/10/2019
I have been looking over your case regarding your delay from Hexham to Newcastle on the 1st October 2019 on the 13:13 Service.
The service in question is run by Northern Trains. Had you sent in the tickets as requested we could have forwarded them onto Northern. To avoid any further delay I would recommend contacting them directly as they will need to resolve your issue. Apologies for any confusion.
Customer services Primary Phone08002006060Address
FREEPOST Northern Railway
Web addressNorthern - Customer ServicesNote
24 hours a day on every day where a train service runs
Lost Property Phone08002006060Address FREEPOST Northern Railway
Yours sincerely,"
"Thank you for contacting LNER Customer Services on 05/10/2019
I have been looking over your case regarding your delay from Hexham to Newcastle on the 1st October 2019 on the 13:13 Service.
The service in question is run by Northern Trains. Had you sent in the tickets as requested we could have forwarded them onto Northern. To avoid any further delay I would recommend contacting them directly as they will need to resolve your issue. Apologies for any confusion.
Customer services Primary Phone08002006060Address
FREEPOST Northern Railway
Web addressNorthern - Customer ServicesNote
24 hours a day on every day where a train service runs
Lost Property Phone08002006060Address FREEPOST Northern Railway
Yours sincerely,"