When I use to commute to Harrow from Euston, if the 8.24 was cancelled and the 8.36 was run fast to Tring or also cancelled, I'd get compensation as the Overground service to Watford Junction always got me into Harrow exactly 30 minutes after the 8.24 should!
If wouldn't occur if the 8.36 were cancelled and you were aiming for the 8.36 because the Overground service leaves soon enough after that service for you not to be 30 minutes late.
I'd get a £5 back each time. In about 2-3 years I must have claimed about 3-4 times.
Technically if one was aiming for the 8.36 and they knew the 8.24 was cancelled they could claim as who'd know. I don't do that myself however but if I had done, I probably could have claimed a further couple of times I guess.
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I don't believe in claiming for incidents relating to deaths in the railway or weather problems but I might claim to make up for all the times when I've been delayed and the train staff haven't apologised or said why we were late and I get delayed by 20 minutes due to a missed official connection. I'm more frustrated at not being told why I'm late, than getting delay repay.
If your using a ticket that has a useful alternative route that's not widely known or undercuts some other fare, would you claim compensation or would you feel that might alert the TOC to the route you've taken and get the routing guide amended?
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