Rather than just attempting the selection process again, can I suggest a different approach?
It may be that your present job isn't giving you the exposure/ responsibility to be able to answer these questions. Take a step back, look at what competencies they are trying to detect, and think about how you might be able to develop them in your current workplace. Until you've done so, you'll risk falling foul of the same questions.
I hadn't dealt with a train crash or a car accident either when I sat the interview. I gave the example of my being the duty manager in a large public building when the fire alarm went off; the procedure being to treat it is a real emergency, until the fire brigade told you it wasn't.
That's a really good response. I've been through the whole process and thought I failed at this stage, but the main thing is to give responses on your current role, even if it means bending the truth aslong as you know how to handle these situations when they arise it counts for something. What they are trying to do is match up your personailty questionnaire results with the answers you give in the written part. The THREE key areas they are looking at;
1) How you respond in an emergency situtation? - I gave an example of when i worked in a hospital and a patient collasped. How i reacted? (being calmly and quickly) and taking control of the situation.
2) How you follow rules and procedures? I talked about confidentiality in my current role. When they grilled me they even asked me if there was a time I questioned a rule or procedure given to me by a manager. Which I replied yes, as when I worked in retail I was asked to run after a thief who went out of the store. But during the training of that job i was told once you have left the store in this type of situation the company weren't responsible or liable for my safety.
3) And examples of where you have had to concerntrate for long periods of time?
- for this question I gave examples of my hobby/freelance work as a photographer, and talked about the editing/post processing stages and how it involved concerntrating for long periods of time.
If you just come prepared and elaborate you'll swift through it. I think they try to grill you to test whether you can concertrate under long periods of time, handle pressure and think on your feet.