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Digital Network Railcard

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mrbouffant

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25 May 2018
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(Apologies if this is in the wrong forum)

Wanted to ask about forumites experiences buying digital railcards. Bought one this afternoon. Never got the download code to add it to the app on my phone. Go to the website and it shows "Ordered" but clicking Manage Digital Devices just shows an error code '2c72b1a7' which is nice.

Tried ringing them and they don't answer the phone. 15 minutes of upbeat lift music is enough for anyone I would say.

Is this typical or has something gone badly wrong with my order?

Thanks!
 
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RailUK Forums

londonteacher

londonteacher

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10 Aug 2018
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679
mrbouffant said:
(Apologies if this is in the wrong forum)

Wanted to ask about forumites experiences buying digital railcards. Bought one this afternoon. Never got the download code to add it to the app on my phone. Go to the website and it shows "Ordered" but clicking Manage Digital Devices just shows an error code '2c72b1a7' which is nice.

Tried ringing them and they don't answer the phone. 15 minutes of upbeat lift music is enough for anyone I would say.

Is this typical or has something gone badly wrong with my order?

Thanks!
Click to expand...
From my experience they are very good at solving issues on the phone. I would give them a call again! They sorted out my issue quickly!
 
Paul Jones 88

Paul Jones 88

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Headcorn
I had one last year, never again, it was fine until my phone needed a factory settings reset and then I had a terrible job trying to reinstate the Network Railcard, this year I bought a paper one from a ticket office.
 
RPI

RPI

Established Member
Joined
6 Dec 2010
Messages
2,768
I have to say, I seem to spend half my life at work at the moment explaining to people how to log into their account, get a download code and putting it into the app, but have never seen the issue that you've had?
 
M

mrbouffant

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Back in the site now. Same issue, but the error code has changed. Is it just a random number generator? Just rung the helpline again - more lift music and no indication if they are actually open and taking calls or not...
 
RPI

RPI

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Joined
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Messages
2,768
mrbouffant said:
Back in the site now. Same issue, but the error code has changed. Is it just a random number generator? Just rung the helpline again - more lift music and no indication if they are actually open and taking calls or not...
Click to expand...
Have you tried emailing them?
 
londonteacher

londonteacher

Member
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mrbouffant said:
Back in the site now. Same issue, but the error code has changed. Is it just a random number generator? Just rung the helpline again - more lift music and no indication if they are actually open and taking calls or not...
Click to expand...
They do pick up. They are also very good at responding on Twitter too!
 
B

Bletchleyite

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Ianno87 said:
Unless the station doesn't have a ticket office.
Click to expand...

True, but you are getting very niche with "passengers needing to make an unexpected Railcard discounted journey within the next week or so who don't have a Railcard and don't have a staffed local station and live in the South East".

The number is probably very similar in its roundness to "the number of people who drive an EV and don't use a smartphone".
 
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bspahh

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Bletchleyite said:
True, but you are getting very niche with "passengers needing to make an unexpected Railcard discounted journey within the next week or so who don't have a Railcard and don't have a staffed local station and live in the South East".
Click to expand...
Its a bit less niche if you add in "a bit disorganised", "busy", and "wanting to use some Tesco clubcard vouchers, so you have to order online, when there isn't time to wait for a paper card to be posted"
 
S

sammyg901

Member
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24 Mar 2009
Messages
326
I couldn't get it to work when I tried to buy one, got one from the Trainline app instead.

I don't use it all that often so I prefer it being in my phone which I carry all the time rather than something I need to specifically remember to find and carry with me!
 
I

Iggy12a

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31 May 2017
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bspahh said:
Its a bit less niche if you add in "a bit disorganised", "busy", and "wanting to use some Tesco clubcard vouchers, so you have to order online, when there isn't time to wait for a paper card to be posted"
Click to expand...
I don't think you can use Clubcard vouchers any more to buy a Network Railcard
 
yorksrob

yorksrob

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Yorks
You can't beat a traditional physical railcard.

Far better than this ephemeral 21st century, digital hocus-pocus.
 
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dmncf

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4 Sep 2012
Messages
349
Bletchleyite said:
True, but you are getting very niche with "passengers needing to make an unexpected Railcard discounted journey within the next week or so who don't have a Railcard and don't have a staffed local station and live in the South East".

The number is probably very similar in its roundness to "the number of people who drive an EV and don't use a smartphone".
Click to expand...
I am in that niche, mainly because a 3-year Family & Friends Railcard cannot be purchased at a station. I would have bought a physical one via the website but I didn't have enough time to receive it via the post.
 
B

Bletchleyite

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dmncf said:
I am in that niche, mainly because a 3-year Family & Friends Railcard cannot be purchased at a station. I would have bought a physical one via the website but I didn't have enough time to receive it via the post.
Click to expand...

I would definitely take the small financial hit and buy a one year one at the station. Digital Railcards are implemented terribly. If they were implemented properly, e.g. using an e-ticket like barcode based system I would happily have one.
 
T

Tomp94

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9 May 2019
Messages
179
I've got a 26-30 card. Only available on the app. Really wish they'd have the physical cards like for the 16-25 railcard. I don't know why they don't make them physically available.

Had a blonde moment the other week when I was on a southern service out of Brighton heading along the East Coastway and unusually the on board supervisor asked to see my railcard.
So, being used to having a physical one for the last several years, I went to my wallet to get out my railcard. But of course it wasn't there. I can't find it, I said to the OBS. That's fine, said OBS, have another look, I'll wait. So I looked again, took every card out of my wallet thinking it'd got stuck after non use for the best part of 18 months.
Thankfully, just as I was about to completely lose my mind, I remembered that I purchased a 26-30 digital railcard and that it was on my phone.
 
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