East Midlands Rover (3 in 7)

[Harpers Tate]

I bought an East Midlands 3 in 7 Rover yesterday at Sheffield. I have a Senior Railcard.

Details on the NR website http://www.nationalrail.co.uk/times_fares/pr5d12850a04000400040ae307313d19.aspx indicate a Senior Railcard price of £49.70, and this price is also supported by the (less than official) site: http://www.railrover.org/pages/east-midlands-rover.html

Yet I was charged £51.80 for the ticket. I did query it, not because of the (trivial) cost differential, but to ensure I was getting the right ticket and the cost and ticket type were confirmed. The ticket does appear to be the correct thing.

Can anyone state with authority if this is an out of date detail on the NR website or if there is another reason? And, if it does seem to be an error on the NR site, does anyone know how to go about advising them?

 

[broomster]

Looks like they may have charged you that disabled railcard rate quoted further down the page...

Sent from my GT-I9100 using Tapatalk 2

 

[Harpers Tate]

Yes, that is the amount I was charged. Oddly, though, that line says "child" at the end of it.

 

[Paul Kelly]

BR Fares indicates that £51.80 is the current price.

 

[Harpers Tate]

Thanks.
New to this, somewhat, I haven't encountered that site before. Can it be considered "official"?
I have in any case Emailed National Rail customer service about the NR website's different answer.

 

[hairyhandedfool]

BRFares is not official, but it is correct to state that the current price with a Railcard is £51.80, without a Railcard it is £78.50.

 

[greatkingrat]

At the moment the NRE site is implying that disabled children have to pay more than non-disabled children!

 

[marcouk2]

Hijacking the thread as I have a related question for the EM rover:

Is the 16-25 railcard valid with the 3 in 7 rover?

NRE doesn't list it in discounted fares, but does list it for the 7 day version and brfares implies that it is valid.

Is it just an oversight on NRE?

 

[trentside]

Yes, you can use a 16-25 railcard with the East Midlands 3 in 7 Rover.

The NRE rover and ranger page is just a mess, I'm afraid.

 

[CyrusWuff]

FWIW, The Manual gives the undiscounted price for the 3 in 7 as £78.50, and the Child and Railcard prices as £51.80.

 

[bb21]

Yes, you can use a 16-25 railcard with the East Midlands 3 in 7 Rover.

The NRE rover and ranger page is just a mess, I'm afraid.

As trentside said, my advice would be to take the information on rovers and rangers on the National Rail Enquiries website with an enormous pinch of salt (or shall I say spoonful? ).

 

[CC 72100]

As trentside said, my advice would be to take the information on rovers and rangers on the National Rail Enquiries website with an enormous pinch of salt (or shall I say spoonful? ).

Skip more like. Quite a few of the pages have been sat there not even half complete for a while now. How 'customer-friendly'!

 

[Crossover]

Skip more like. Quite a few of the pages have been sat there not even half complete for a while now. How 'customer-friendly'!

I was going to suggest a shovel full, but I think you're probably more accurate :P

It does beg the question how it ended up so broken in the first place and how it wasn't notice. It would appear NRE's Change Control isn't too great...

 

[marcouk2]

Thanks for the cofirmation guys, presumed it would be valid but wanted to check.

 

[Harpers Tate]

Reply from NR Customer Service for interest:

Thank you for your email. I understand you would like to know whether you have been charged the correct fare with your Senior Railcard for the East Midlands 3 in 7 days Rover.

The price with the discount is £51.80. I’m concerned that the price is displayed incorrectly on our website and I have therefore highlighted this issue for the Website Information Team to investigate and rectify any errors found.

Thanks again for your email and for allowing me the opportunity to look into this for you.

 

[IanD]

Reply from NR Customer Service for interest:

Should be corrected by about 2015 then.

 

[Crossover]

Should be corrected by about 2015 then.

Apparently not.

There again, you didn't specify what day (or month or year) it would probably be fixed by 20:15 by :P

 

[MikeWh]

Apparently not.

There again, you didn't specify what day (or month or year) it would probably be fixed by 20:15 by :P

I've highlighted the answer.

 

[IanD]

I've highlighted the answer.

is what I meant

 

[Harpers Tate]

It appears that the Adult and Child fares have been corrected. The two incorrect Railcard ones haven't. This tends to suggest incompetence.

 

[trentside]

It appears that the Adult and Child fares have been corrected. The two incorrect Railcard ones haven't. This tends to suggest incompetence.

Indeed, I sold a couple of these the other day and the passengers were in exactly the same position as the OP having been mislead by National Rail. It's not just issues with Rovers, I've also seen reports of incorrect car parking prices and other station facilities.

 

[D6975]

The full 7 day version is still showing as £98.
It's £102, I bought one yesterday.

Freedom of the South West has been updated now though, 8 in 15 was showing incorrectly, it's now showing the correct £109 fare.