The Equalities and Human Rights Commission have signed a new agreement with LNER following an alleged breach of the Equality Act relating to discrimination against disabled travellers. LNER will provide further training to customer-facing staff and improve their assistance service for visually impared passengers.
The Commission's Chief Executive, Rebecca Hilsenrath said:
The Commission's Chief Executive, Rebecca Hilsenrath said:
“Disabled people must be treated like everyone else and not like second class citizens. Under the Equality Act businesses must make reasonable adjustments so that disabled people aren’t unfairly disadvantaged. We’re pleased to see LNER are taking proactive steps and working with us to improve access to its services and facilities so its services and facilities are accessible to customers with different types of disability.”
Rail provider enters legal agreement with Equality watchdog | Equality and Human Rights Commission
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