Hi all..just a quick query...I have two first class advance single tickets booked for travel on 22nd November..if I look to amend the bookings (with the £10 per person charge I understand), can the tickets be amended for travel BEFORE the original booked date/time or can amendments be only made for travel AFTER the original booked date and time. Its not clear on the EMR site but does say amendments are possible with payment of the £10 admin fee.
Thanks for any advise
Dood
It shouldn't be as much as £10; I guess you didn't book with us? If you had, then admin fees would only apply to the
entire booking, so £10 would change both tickets.
Train companies typically charge more than us, so I would avoid booking with them in future if you can avoid it. We don't charge a booking fee, so the train tickets from us would cost the same (or maybe even less if we can identify a split saving) and we won't fleece you over admin fees.
Thanks for the reply.....When I looked at it last night on my bookings, when clicking the amend date/time tab, the calendar that comes up was all blanked out for all dates prior to the 22nd November...are you able to do it online or do you have to call customer services??
In that case you may have to call telesales or do it at a ticket office.
If you bought from us, you would simply do a new booking and refund the original. No issues with dates being greyed out or any other nonsense like that.
, to the RailUK ticketing site (link at the top of the page). It's a rebadged Trainsplit.