My alarm bells rang as soon as the DfT awarded the franchise to the only bidder left standing after disqualifications and bidders withdrawing to go for other, more fruitful franchises. It was an absolute farce, especially so given that the DfT labelled the competition as having been rigorous and well fought.
In reality, there has never been any incentive for the TOC to perform at all - the DfT will simply hand over the management fee no matter how much the operation is being running into the ground. So, in a sense, who can blame them - why put in extra work when there is no additional benefit. Nevertheless, that is absolutely no justification for treating the operation and its passengers with such disrespect and contempt.
EMR does not deserve the 810s* - having looked at these pictures and also the 360 debacle thus far, god knows what they’ll be like after even just a year in service! As for the 170s, again EMR doesn’t deserve them* if they’re going to be neglected that badly. They are good solid trains that need some TLC to get them up to a decent, comfortable standard; but, given EMR’s attitude of not giving a damn about the upkeep and cleanliness of stock, they should have kept the 156s and received some additional knackered 15x units from elsewhere - the 170s could have gone to somewhere that would look after them properly.
* I mean the TOC specifically here. Its passengers do absolutely deserve stock upgrades.