Hi,
I am hoping somebody more in the know could advise me please regarding a delay repay claim being rejected.
On 30/10 I had a ticket for Grimsby town to Ely, it was an advance single.
my journey is as follows
18:39 EMR service, alight Lincoln Central, arrived into Lincoln Central 21 mins late, a fact backed up on Search - Recent Train Times
20:25 LNER service, alight Peterborough (Advance fare applied for this train)
21:47 GA service alight Ely.
I was delayed arriving into Lincoln Central by 21 mins (EMR delay repay kicks in after 15 mins), but I did not miss my connecting trains, I explained this to the EMR conductor on the train who advised me to claim as it does not matter if I still caught my connecting train in time or not, the fact I was still delayed I would still be able to claim.
So I did claim but today it has been rejected as they do not see a delay, I am assuming this was because I did not miss my Connecting train/s despite being delayed into Lincoln.
This contradicts the advice the EMR conductor gave me.
Were they right to reject this claim? or are they wrong to reject it? if they are wrong then I will appeal it of course but I don't want to appeal something if they were correct to reject the original claim.
I am hoping somebody more in the know could advise me please regarding a delay repay claim being rejected.
On 30/10 I had a ticket for Grimsby town to Ely, it was an advance single.
my journey is as follows
18:39 EMR service, alight Lincoln Central, arrived into Lincoln Central 21 mins late, a fact backed up on Search - Recent Train Times
20:25 LNER service, alight Peterborough (Advance fare applied for this train)
21:47 GA service alight Ely.
I was delayed arriving into Lincoln Central by 21 mins (EMR delay repay kicks in after 15 mins), but I did not miss my connecting trains, I explained this to the EMR conductor on the train who advised me to claim as it does not matter if I still caught my connecting train in time or not, the fact I was still delayed I would still be able to claim.
So I did claim but today it has been rejected as they do not see a delay, I am assuming this was because I did not miss my Connecting train/s despite being delayed into Lincoln.
This contradicts the advice the EMR conductor gave me.
Were they right to reject this claim? or are they wrong to reject it? if they are wrong then I will appeal it of course but I don't want to appeal something if they were correct to reject the original claim.