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ENCTS disabled bus pass on TFL buses

Daren

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24 Apr 2025
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surrey
I have an ENCTS disability bus pass. TFL customer service say I can use it anytime on TFL buses. However, I tried using the pass on TFL buses last week before 9:00 & 2 drivers wouldn't let me on the bus. I've had issues using the pass on TFL during the day too.

TFL customer service say they have notified the bus company concerned, but some bus drivers still won't let me on or even look at the pass as they're so used to people using the card reader.

I live on the edge Kingston upon Thames & use the pass to visit relatives in Southwark. I can't be the only person using a disabled ENCTS disabled bus pass in London.
 
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Hyebone

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I have an ENCTS disability bus pass. TFL customer service say I can use it anytime on TFL buses. However, I tried using the pass on TFL buses last week before 9:00 & 2 drivers wouldn't let me on the bus. I've had issues using the pass on TFL during the day too.

TFL customer service say they have notified the bus company concerned, but some bus drivers still won't let me on or even look at the pass as they're so used to people using the card reader.

I live on the edge Kingston upon Thames & use the pass to visit relatives in Southwark. I can't be the only person using a disabled ENCTS disabled bus pass in London.
My Derbyshire issued ENCTS pass is valid. When I visited, I simply showed it to the driver as they aren't compatible with the Oyster readers. (only the London issued 'freedom passes' are readable by them)
 

Deerfold

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It's hard to tell what instructions drivers have been given. Most instructions to drivers are in the Big Red Book. However the most recent edition of this is from 2019 when all ENCTS cards were accepted at all times.
 

Haywain

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Just googling this, the TfL website says this about ENCTS passes issued outside London:
You can use an English National Concessionary Pass on London buses from 09:00, Monday to Friday. You can use the pass anytime on weekends and bank holidays.

All wheelchair and mobility scooter users travel free on buses and trams. To find out if your scooter is suitable for travel, contact our travel mentoring service.

Companions and carers will have to pay for their travel.
Freedom Passes are not valid between 04:30 and 09:00 on weekdays, other than disabled person's Freedom Passes.
 

Kath123

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Somerset, UK
I have an ENCTS disabled bus pass issued in Somerset. I’ve never had problems with TFL accepting it on buses when visiting London but I’ve never tried using it before 09:30am weekdays.
 

RT4038

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I have an ENCTS disabled bus pass issued in Somerset. I’ve never had problems with TFL accepting it on buses when visiting London but I’ve never tried using it before 09:30am weekdays.
Neither have I with a Warwickshire issued pass, but then I know its not valid before 09h30 weekdays so have never tried it.
 

aron2smith

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20 Jan 2025
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London
I have a Hertfordshire disabled bus pass that is valid at all times but then I tried to board one of the TFL routes at 7am in Borehamwood once to be told it was too early and had to pay! That is confusing! I was under the impression my disabled bus pass had the same lack of time restrictions as a disabled freedom pass. Also used my pass plenty of times on the night buses without issue.

And why are ENCTS still not recognised by the readers in London? All I want to do is tap the reader on London buses like I can do in the rest of the country, still doesn't bloody work. So annoying, especially when a small number of bus drivers argue they are not valid, when they are!

Also I can't be the only one who would buy an extension to add a subsidised year of train and tube travel to my bus pass if this was an option? TFL does so many concessions but none of them apply to those of us who live just outside which is not fair. Tyne and Wear let all ENCTS holders buy a Metro gold card, unlimited metro and ferry for £24/ year! TFL should do something similar even if it cost a couple hundred a year. Bus passes are only ITSO cards, so more than capable of adding tickets to them.
 

Haywain

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I have a Hertfordshire disabled bus pass that is valid at all times but then I tried to board one of the TFL routes at 7am in Borehamwood once to be told it was too early and had to pay! That is confusing! I was under the impression my disabled bus pass had the same lack of time restrictions as a disabled freedom pass.
Your pass is valid at all times in Hertfordshire, but is governed by national restrictions outside of Herts. So, you should have been allowed on a bus in Borehamwood but only for a journey remaining in Herts.
 

aron2smith

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London
Your pass is valid at all times in Hertfordshire, but is governed by national restrictions outside of Herts. So, you should have been allowed on a bus in Borehamwood but only for a journey remaining in Herts.
Yeah the bus was going to Edgware (107) but they never asked where I was going. I was going to Edgware for the tube anyway, as it was much cheaper than using Elstree and Borehamwood for some reason (even with the bus fare on top!), despite only one zone difference between the two areas. To me, it would just be easier if different counties just adopted the same policies, its confusing especially with the border towns just outside London, that would probably make more sense being apart of London instead.
 

Haywain

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it would just be easier if different counties just adopted the same policies,
Living somewhere that has no time restrictions on the use of my ENCTS pass, I agree, but it isn't going to happen.
 

RT4038

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I have a Hertfordshire disabled bus pass that is valid at all times but then I tried to board one of the TFL routes at 7am in Borehamwood once to be told it was too early and had to pay! That is confusing! I was under the impression my disabled bus pass had the same lack of time restrictions as a disabled freedom pass. Also used my pass plenty of times on the night buses without issue.
Generally, any additional concession over and above the nationally stipulated (i.e. after 09h30 on Mo-Fr) only applies to within the county/authority area of pass issue. It does not apply in other Authorities' areas, even if that Authority has a similar extra concession for their own residents.

And why are ENCTS still not recognised by the readers in London? All I want to do is tap the reader on London buses like I can do in the rest of the country, still doesn't bloody work. So annoying, especially when a small number of bus drivers argue they are not valid, when they are!
Your 'right' is for free travel in accordance with the minimum national ENCTS scheme conditions - there is no 'right' to be able to tap your pass on a reader on a bus.

Yeah the bus was going to Edgware (107) but they never asked where I was going. I was going to Edgware for the tube anyway, as it was much cheaper than using Elstree and Borehamwood for some reason (even with the bus fare on top!), despite only one zone difference between the two areas. To me, it would just be easier if different counties just adopted the same policies, its confusing especially with the border towns just outside London, that would probably make more sense being apart of London instead.
You could start with lobbying your council of residence to accept London Freedom Pass holders at the same conditions as Hertfordshire residents! (and suggest which Hertfordshire activity the council should move funds from to do it?)
 

Edvid

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And why are ENCTS still not recognised by the readers in London? All I want to do is tap the reader on London buses like I can do in the rest of the country, still doesn't bloody work. So annoying, especially when a small number of bus drivers argue they are not valid, when they are!
IIRC, card readers on red London buses will only recognise ITSO smartcards whose issuers have paid TfL to put their Onboard ID* in the system. Only TOCs paid to operate National Rail contracts (not including Northern, ScotRail or TransPennine Express last I read) have done so, and the only ITSO tickets readers on London buses will validate are Travelcards.

Bus passes are only ITSO cards, so more than capable of adding tickets to them.
Years ago a project to enable validation of ITSO-only ENCTS passes** by London bus readers was initiated, but it was ultimately deemed too complex and abandoned. That may change when the Hina card readers and iBus2 are deployed.

[* Digits 7 to 10 in the 18-character string, ranging from 0001 to 8000]
[** Freedom Passes are hybrid Oyster/ITSO smartcards so they're validated both within and without London]
 

aron2smith

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London
Generally, any additional concession over and above the nationally stipulated (i.e. after 09h30 on Mo-Fr) only applies to within the county/authority area of pass issue. It does not apply in other Authorities' areas, even if that Authority has a similar extra concession for their own residents.


Your 'right' is for free travel in accordance with the minimum national ENCTS scheme conditions - there is no 'right' to be able to tap your pass on a reader on a bus.


You could start with lobbying your council of residence to accept London Freedom Pass holders at the same conditions as Hertfordshire residents! (and suggest which Hertfordshire activity the council should move funds from to do it?)
Thanks for this. I have a companion bus pass and thought that was only valid in my county, but Essex seem happy to accept it and I've even been asked in Bristol if others were travelling with me, so even that doesn't seem so clear cut.

For that 2nd point, I wish bus drivers knew this because it's not great having to argue with a bus driver in London when the issue is with their reader not my card. More recently a First Bus in Bishop's Stortford wouldn't read my pass and it's rare for this but they always act like its my fault, it really annoys me. How many people just pay to avoid confrontation? It's not right! Certain Stagecoach buses are funny sometimes with it too.

Why would Hertfordshire fund the conditions to change for pass holders, when TFL could just reinstate the anytime validity? These petty border disputes are why I think a more regional TFL/ south east regional transport authority would make more sense. Bring back London Country to sort out the bad traffic in the Home Counties.

IIRC, card readers on red London buses will only recognise ITSO smartcards whose issuers have paid TfL to put their Onboard ID* in the system. Only TOCs paid to operate National Rail contracts (not including Northern, ScotRail or TransPennine Express last I read) have done so, and the only ITSO tickets readers on London buses will validate are Travelcards.


Years ago a project to enable validation of ITSO-only ENCTS passes** by London bus readers was initiated, but it was ultimately deemed too complex and abandoned. That may change when the Hina card readers and iBus2 are deployed.

[* Digits 7 to 10 in the 18-character string, ranging from 0001 to 8000]
[** Freedom Passes are hybrid Oyster/ITSO smartcards so they're validated both within and without London]
About right and shows the fragmented nature of our bus and train companies. Outside of London, the individual bus companies all seem to have different readers. Whatever card readers Stagecoach uses on their buses seem to be funny with bus passes for some reason. Some regions like the North East and Manchester, I can just tap the bus pass just like an Oyster card and it just works, around where I live (Herts near Essex) the pass has to always be manually confirmed by the driver but in London, I just show the driver as the card reader can't read it. There's no consistency anywhere! And yet we see countries like the Netherlands and even Northern Ireland have a nationwide card for public transport, about time we caught up!

I hope London does sort it out because not all drivers seem to be trained properly to accept the passes. I assume eventually Oyster cards will end up obsolete and maybe then this issue will be fixed. Finally having a national standard for these cards on trains and buses.
 
Last edited:

Deerfold

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Why would Hertfordshire fund the conditions to change for pass holders, when TFL could just reinstate the anytime validity?
TfL restricted the times on passes as part of the agreement for central government to provide funding after Covid. I suspect it's not easy to just decide to change back.
 

aron2smith

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Why should TfL do that?
It was TFL's policy for disabled pass holders to travel free at any time, I thought this applied to all ENCTS passes regardless of where they came from in England. Given it's an all England scheme, about time the government just made them free all day in all areas. If areas can't agree on these things, that's when the government should step in and make it consistent for both locals and visitors.
 

ajs

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2 Feb 2018
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Thanks for this. I have a companion bus pass and thought that was only valid in my county, but Essex seem happy to accept it and I've even been asked in Bristol if others were travelling with me, so even that doesn't seem so clear cut.

For that 2nd point, I wish bus drivers knew this because it's not great having to argue with a bus driver in London when the issue is with their reader not my card. More recently a First Bus in Bishop's Stortford wouldn't read my pass and it's rare for this but they always act like its my fault, it really annoys me. How many people just pay to avoid confrontation? It's not right! Certain Stagecoach buses are funny sometimes with it too.

Why would Hertfordshire fund the conditions to change for pass holders, when TFL could just reinstate the anytime validity? These petty border disputes are why I think a more regional TFL/ south east regional transport authority would make more sense. Bring back London Country to sort out the bad traffic in the Home Counties.


About right and shows the fragmented nature of our bus and train companies. Outside of London, the individual bus companies all seem to have different readers. Whatever card readers Stagecoach uses on their buses seem to be funny with bus passes for some reason. Some regions like the North East and Manchester, I can just tap the bus pass just like an Oyster card and it just works, around where I live (Herts near Essex) the pass has to always be manually confirmed by the driver but in London, I just show the driver as the card reader can't read it. There's no consistency anywhere! And yet we see countries like the Netherlands and even Northern Ireland have a nationwide card for public transport, about time we caught up!

I hope London does sort it out because not all drivers seem to be trained properly to accept the passes. I assume eventually Oyster cards will end up obsolete and maybe then this issue will be fixed. Finally having a national standard for these cards on trains and buses.
You say you have a Companion Bus Pass, l was under the impression that this could only be used when travelling with a disabled person, not for travelling on your own, which is perhaps why you have been asked if anyone is travelling with you.
 

aron2smith

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20 Jan 2025
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London
You say you have a Companion Bus Pass, l was under the impression that this could only be used when travelling with a disabled person, not for travelling on your own, which is perhaps why you have been asked if anyone is travelling with you.
I am the named person on the bus pass and it has C+ in the top corner, is that not called a companion bus pass? I am allowed to travel on my own for free, but a 2nd person can travel free with me. I was travelling with a friend in Bristol a while back and they asked if he had a ticket, suggesting if he didn't he wouldn't have to pay but he had already had a weekly ticket. I'm confused because I thought the 2nd person thing was only valid in my county but maybe not? Me and Mum have travelled for free as far as Ongar in Essex and back and she didn't have to pay. That is a fair way from Hertfordshire.
 

ajs

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2 Feb 2018
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I am the named person on the bus pass and it has C+ in the top corner, is that not called a companion bus pass? I am allowed to travel on my own for free, but a 2nd person can travel free with me. I was travelling with a friend in Bristol a while back and they asked if he had a ticket, suggesting if he didn't he wouldn't have to pay but he had already had a weekly ticket. I'm confused because I thought the 2nd person thing was only valid in my county but maybe not? Me and Mum have travelled for free as far as Ongar in Essex and back and she didn't have to pay. That is a fair way from Hertfordshire.
Apologies , misunderstood the Companion Bus Pass. The companion does not have their own card but travels with the card holder. Certainly valid in the county of issue but valid elsewhere in the country? I don’t know .
 

RT4038

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Apologies , misunderstood the Companion Bus Pass. The companion does not have their own card but travels with the card holder. Certainly valid in the county of issue but valid elsewhere in the country? I don’t know .
It is not valid elsewhere in the country (some Authorities issue them and some not). Of course it is entirely possible that you may 'get away with it' in areas where they are accepted for their own residents. You cannot take acceptance by individual staff members as evidence that they are universally valid in any particular Authority area (except your own, if issued).

It was TFL's policy for disabled pass holders to travel free at any time, I thought this applied to all ENCTS passes regardless of where they came from in England. Given it's an all England scheme, about time the government just made them free all day in all areas. If areas can't agree on these things, that's when the government should step in and make it consistent for both locals and visitors.
The Government have stepped in and stipulated a minimum scheme - free travel after 09h30 on Monday to Friday and all day Saturday and Sunday. You know you have this facility throughout England. Local Authorities may provide additional facilities for their residents (or everybody else if they really want to, but few do) for journeys commencing in their area. You only need to concern yourself with any additional facilities provided for residents in your home Authority area which in your case I believe is Hertfordshire. You don't need to worry about what residents in other Authority areas may or may not get. There is no need for an Authority to harmonise between locals and visitors - what for?
 
Last edited:

Taunton

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In London, disabled passes are valid any time, whereas senior's Freedom Passes are only so after the weekday morning peak. Possibly passes from outside, with multiple varied formats, are not recognisable to the London driver for which is which. The weekday embargo hours in London for Freedom Passes are 0430 to 0900 on TfL services, and to 0930 on National Rail, an inconsistency in itself that can cause confusion.
 

RT4038

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In respect of passes issued outside of London, that's not what the TfL website says (see post #7).
Quite. In my county of residence, disabled passses are valid at any time - but only passes issued by that county. Any other Authority passes - minimum Government mandated times only.
 

RT4038

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There’s a national standard format?
I believe there is, apart from Freedom Passes. However, the proportion of 'Provincial' passes compared to other tickets being shown to the average driver is probably quite small, especially some of the nuanced validities.
 

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