stevetay3
Member
Hi
Whilst travelling on a north west rover to Dumfrees from Lancaster i asked the conductor on the Scotrail train after Carlisle if i could buy an extension to Glasgow
central and return direct to Lancaster from Glasgow via Lockerbee on virgin.
I was sold a day return to Glasgow from Dumfrees and told may be ok to return via
Lockerbee but check at ticket office before boarding which i did.
Was told at Scotrail window ticket was not valid on virgin,so i asked for an excess to a Carlisle to Glasgow day return any permited,Then told this was not allowed as
virgin would get all money from ticket and there computer said no.Then went to virgin window. Got the same responce and that scotrail were at fault as thay had issued me the wrong ticket in the first place and to get scotrail to sort this out.
One company just wanted to pass the problem to the other with no regard to customer service.
NFM 11
Carlisle - Glasgow SVR 14.70 any permitted with railcard
Dumfrees - Glasgow CDR 11.90 any permitted with railcard
I think i should have been excessed 2.80 to return direct on virgin but was charged
14.40 for new single. Both tickets any permitted so either route valid.
Am i correct or not and is this worth taking up with Scotrail
Thanks
Whilst travelling on a north west rover to Dumfrees from Lancaster i asked the conductor on the Scotrail train after Carlisle if i could buy an extension to Glasgow
central and return direct to Lancaster from Glasgow via Lockerbee on virgin.
I was sold a day return to Glasgow from Dumfrees and told may be ok to return via
Lockerbee but check at ticket office before boarding which i did.
Was told at Scotrail window ticket was not valid on virgin,so i asked for an excess to a Carlisle to Glasgow day return any permited,Then told this was not allowed as
virgin would get all money from ticket and there computer said no.Then went to virgin window. Got the same responce and that scotrail were at fault as thay had issued me the wrong ticket in the first place and to get scotrail to sort this out.
One company just wanted to pass the problem to the other with no regard to customer service.
NFM 11
Carlisle - Glasgow SVR 14.70 any permitted with railcard
Dumfrees - Glasgow CDR 11.90 any permitted with railcard
I think i should have been excessed 2.80 to return direct on virgin but was charged
14.40 for new single. Both tickets any permitted so either route valid.
Am i correct or not and is this worth taking up with Scotrail
Thanks