Yet again we see a failure by ‘the railway’ leaving a passenger (a friend of mine) out of pocket and stranded in Scotland.
They have an advanced ticket from Ayr to Peterborough with an itinerary for the 0513 from Ayr to Glasgow and the direct 0648 LNER to Peterborough.
On arrival at Ayr station this morning they found it was closed and no services are running for an undisclosed amount of time. In a panic she made her own way to Glasgow to find no mention of the 0648 on the boards. No Scotrail staff were present but a VT staff member said there is no 0648 and denied any knowledge of it despite the passenger having an advanced ticket for it.
They were told that they would not be allowed to catch a service by a different operator and they refused to help further.
How pathetic. Yet again we see a system that is so monumentally flawed it’s a wonder we still have a railway. She has gone back to Ayr (by her own methods) as she cannot get home today.
Essentially all the twitter teams have passed on the blame to each other with Scotrail denying existence of the train. LNER suggesting there was a bus but it wasn’t advertised, and this doesn’t help passengers who miss a connection due to the failure of another toc. VT suggesting the staff member was correct and so on.
This sort of thing happens to multiple people every single day and TOCs are still allowed to get away with it.
I expect the usual replies from the usual suspects suggesting that all railway employees are considered gods and can do no wrong and I expect the usual suspects to pity them but here we see yet another example of rules being broken and the passenger being the one to suffer.
They have an advanced ticket from Ayr to Peterborough with an itinerary for the 0513 from Ayr to Glasgow and the direct 0648 LNER to Peterborough.
On arrival at Ayr station this morning they found it was closed and no services are running for an undisclosed amount of time. In a panic she made her own way to Glasgow to find no mention of the 0648 on the boards. No Scotrail staff were present but a VT staff member said there is no 0648 and denied any knowledge of it despite the passenger having an advanced ticket for it.
They were told that they would not be allowed to catch a service by a different operator and they refused to help further.
How pathetic. Yet again we see a system that is so monumentally flawed it’s a wonder we still have a railway. She has gone back to Ayr (by her own methods) as she cannot get home today.
Essentially all the twitter teams have passed on the blame to each other with Scotrail denying existence of the train. LNER suggesting there was a bus but it wasn’t advertised, and this doesn’t help passengers who miss a connection due to the failure of another toc. VT suggesting the staff member was correct and so on.
This sort of thing happens to multiple people every single day and TOCs are still allowed to get away with it.
I expect the usual replies from the usual suspects suggesting that all railway employees are considered gods and can do no wrong and I expect the usual suspects to pity them but here we see yet another example of rules being broken and the passenger being the one to suffer.
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