Dear Steven
Thank you for your further email dated 29 June 2009 concerning your recent correspondence with our office.
I can confirm that due to the limitations of the booking system from time to time it will give erroneous fares such as the one you wish to purchase for travelling round the Fife circle. We are aware of this issue and are currently taking this matter up with the Associated Train Operating Companies to find a solution.
However the purchase of a ticket to travel from Edinburgh to Haymarket is not a valid ticket to travel round the Fife circle, the shortest route must be taken, nor is a return ticket from Edinburgh to Rosyth a valid ticket as you would not be returning via the same direction.
As previously advised if you wished to do this journey a ticket from Edinburgh to Glenrothes and a ticket from Glenrothes to Haymarket would be required. I do apologise for any inconvenience you may have been caused.
Thank you for contacting ScotRail. I am grateful to you for bringing this matter to my attention. Should you need to reply to this email, please respond to
[email protected].
Yours sincerely
Kim Gillman
Customer Relations Advisor