needadvice
New Member
I booked a to and fro journey from Leeds to Manchester in December 2023 Transpennine Express. When the trainline app showed the 16-25 railcard while I was searching the trains led me to believe that I still have the railcard. In reality the railcard expired in November (just a month ago).I know it was my mistake for not checking once but I honestly though that i got the card in Dec 2022. While coming back from Manchester to Leeds, I was asked to show the railcard, I frantically started searching for the railcard app and I realised that the card had expired. I got a letter from the Transpennine on 10 FEB 2024, saying that I have to pay 26.80 pounds which is the fare I avoided PLUS 150 pounds. Total is 176.80 pounds. I am a international student here from India and I honeslty cannot afford so much. I am crying while I am writing this. I don't know what to do. Should I email- [email protected] ? If I explain my situation will they lower the fine ? PLS NEED URGENT ADVICE.