Marks & Spencer (M&S) bosses are urging local bus operators and politicians to improve bus access for shoppers at their newly expanded Union Square store in Aberdeen, following the closure of the long-standing St Nicholas Street branch.
The retail giant, which has invested £15 million in doubling the size of its Union Square premises, is keen to ensure that loyal customers—especially those with mobility challenges—can easily reach the new flagship location.
Luke Smith, store manager at M&S Union Square, commented on the new development:
“We’ve created a space where Aberdeen shoppers can discover an incredible range of delicious products, all built on the great quality and trusted value M&S is known for. We’re confident that this expansion will be a real treat for our customers, and we’re so excited to finally share it with everyone.”
The move has sparked concerns among shoppers, particularly older and disabled customers, about the distance from existing bus stops to the new M&S entrance. Local resident Rosemary Paterson, 77, voiced a common worry:
“If you are elderly, disabled, pushing a pram or a wheelchair, how are you supposed to get to Union Square when the bus stop is on Union Street?”
First Bus, a major operator in Aberdeen, acknowledged the situation. A spokesperson said:
“We keep a close eye on developments across the city as they happen and how that impacts customer demand to and from different locations. This will then dictate any adjustments we make to our network. A large number of our services already stop in and around Union Square but we will continue to monitor any movements in customer demand once the changes take place in Spring 2025.”
Aberdeen City Council has confirmed it is working with bus operators and business stakeholders to review city centre transport priorities as part of the ongoing City Centre Masterplan. A council statement noted:
“The Council is engaging with bus operators, business organisations, and other stakeholders to explore options for delivering the City Centre Masterplan.”
Recent changes to bus priority routes and the suspension of certain bus gates are designed to improve access and servicing for businesses in the city centre, including those at Union Square.
Next Steps
M&S bosses are in active discussions with both bus companies and city councillors to explore the possibility of rerouting buses or establishing new stops closer to the Union Square entrance. The goal is to ensure the expanded store remains accessible to all shoppers, maintaining the brand’s tradition of customer service as it embarks on this new chapter in Aberdeen.