Free ticket offered

Discussion in 'Fares Advice & Policy' started by Andyh82, 15 Apr 2015.

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  1. Andyh82

    Andyh82 Established Member

    19 May 2014
    Last year I received the offer of a free return ticket from East Coast due to a non delay related complaint that I made, that must be 'redeemed within 12 months' via their phone booking line.

    Now I can ask them to confirm this, but before I do and just out of interest, do people think this will mean travel within 12 months or just purchase the tickets within 12 months (and therefore travel up to 12 weeks later)
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  3. Deerfold

    Deerfold Established Member

    26 Nov 2009
    If it says redeemed, it should mean booked.
  4. blakey1152

    blakey1152 Member

    5 Sep 2011
    Oddly enough, A few years back I had a similar offer from Virgin Trains who after a horrifying 12 hour journey from Birmingham to London offered as compensation 2 free first class return tickets on their trains.
    Needless to say I went with my other half from London to Glasgow both at peak times :)

    But I had to phone up and book the tickets on their booking line so I guess its exactly the same for you

  5. Arctic Troll

    Arctic Troll Established Member

    12 Sep 2013
    Newcastle upon Tyne
    When I had a similar issue East Coast issued me with a scratchcard ticket, and travel had to be completed within twelve months of issue. The date of issue, and who issued it, was handwritten on the ticket. I had to handwrite the origin and destination and scratch off the dates of travel.

    It depends if VTEC are using the same system.
    Last edited: 16 Apr 2015
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