She probably isn’t old enough to remember how BR wasn’t exactly the perfect world they’re now anticipating…
Oh, she knows. Her predecessor was younger though…
Presumably, in pratice, any sensible management would keep much of the Delay Attribution machinery, but not tie money to it, to find the best way to improve performance. Some non-GBR operators (Freight?) may well seek its retention, in monetary form, for their trains?
Correct. There’s effectively 4 elements of delay attribution, 3 of which will still be needed in my opinion:
Delay attributors - all employed by NR, on shifts, usually in controls or signalboxes. By far the largest group (a couple of hundred nationwide). They are watching the service, identifying trains that are late, and the reasons for that, mostly in real time. Occasionally on ‘replay’ when there’s a while load of shizzle going on concurrently, or when there is a staff shortage. Obviously, all of these people will still be needed.
“Level 2” - employed by NR and TOCs / FOCs. Check the work of the Delay attributors. For TOCs / FOCs they check more or less everything attributed to them. The NR Level 2s do sample checks of all the attribution, and also repsond to disputes raised by TOCs and FOCs, and agree what the right answer is the vast majority of the time. This will still be needed, perhaps with a little less in the way of discussion with TOCs and FOCs, because there won’t be very many of them left; but there will still need to be checks and agreement for attribution of certain types of incident, especially where the cause is unclear and/or the effect goes across geographical boundaries. These people are especially useful, as they are great at ferreting out what really happened, but probably spend a bit too much time agreeing that with opposite numbers. Having more capacity there is key to improving performance overall. Also within this group are the specialists who own the local systems and make checks to provide assurance they are working correctly.
Above that are people who get involved, but only as part of their job; usually they manage the track access contracts, and have to calculate the payments due under the performance regime. That is where the ‘argument’ and negotiation is. Educated guess it is about 20% of the work of about 50 people in the industry.
The there’s the central team who own the systems and the ”Delay Attribution Principles and Rules” (available in all good bookshops, well, the NR website) on behalf of the whole industry. This team audits use of the processes and checks that the local teams are using systems and processes correctly. It also formally progresses changes to the sytems and processes. This is about 6 people, and clearly still required.
In short, almost all of them will still be needed, arguably more are needed to help improve performance in the new structure.