Grand Central have not acknowledged my refund request

[londonbridge]

Moderator note: Split from https://www.railforums.co.uk/thread...hase-due-to-rail-strikes.253802/#post-6442251

Sorry for hijacking this thread but it’ll save starting a separate one….how long on average are TOCS taking to process refund requests due to strike days?

I had a return ticket from London to Sheffield for last Saturday, outward was Hull trains London-Doncaster and TPE to Sheffield, return was TPE and LNER. Ticket was purchased from Grand Central.

There were no TPE services on the day, I submitted a refund request on Friday 29th, citing “will not be travelling” as the reason, no sign of it as yet and not even an acknowledgment of the request.

 

[yorkie]

If this was an e-ticket, it should really have been instant (we would do that, but we're not a TOC!)

Have you chased them?

 

[londonbridge]

Haven’t chased them as yet, it was just a general question as to whether other members are/have experiencing/experienced delays in obtaining refunds due to not travelling on strike days.

Yes it was e-ticket, I just emailed them attaching the pdf that they sent me in the first place. I’ll give it a few more days and probably enquire if it doesn’t show up by middle of next week.

 

[yorkie]

Yes it was e-ticket, I just emailed them attaching the pdf that they sent me in the first place. I’ll give it a few more days and probably enquire if it doesn’t show up by middle of next week.

Do they not have an automated refund form?

If GC refunds are a case of manually requesting them via email, I am not surprised it will take a while!

 

[CyrusWuff]

Do they not have an automated refund form?

If GC refunds are a case of manually requesting them via email, I am not surprised it will take a while!

GC use the same web TIS as Chiltern, so it should just be a case of requesting a refund through the website or app.

That said, an abandoned journey refund may well require manual intervention to avoid an admin fee being applied.

 

[londonbridge]

No forms, it just said if you choose not to travel, email us at…….enclosing a scanned copy of your ticket(s).

 

[yorkie]

No forms, it just said if you choose not to travel, email us at…….enclosing a scanned copy of your ticket(s).

That will be why it takes so long then.

 

[londonbridge]

That’s fair enough, as I said I was merely trying to establish the average time TOCS are taking to process strike refunds.

Update: just found an email saying refund has been approved and awarded and the usual allow 3-5 working days for it to clear with your banking provider, so I’ll keep an eye on things to make sure it turns up.