I travelled from Norwich to Liverpool St with a GA First Class Advance ticket. Due to a set swap there was no First Class accommodation.
GA have offered a 25 percent refund which after some discussion it appears is their standard refund in these circumstances.
I believe that the difference between First and Standard Advance fares is generally more than 25 percent. I’ve looked at fares for the same train over the next ten working days and the average difference in 54 percent.
I appreciate that it will be hard to determine what the Standard Advance fare was at the time I bought my ticket but feel that 25 percent is not a fair refund for the service that I paid for but was not provided.
It is more a matter of principle as the sums are fairly small but multiplied by the number of refunds GA must have to make it seems they are unfairly gaining for the 25 percent policy.
Would it be reasonable to pursue this further with GA?
GA have offered a 25 percent refund which after some discussion it appears is their standard refund in these circumstances.
I believe that the difference between First and Standard Advance fares is generally more than 25 percent. I’ve looked at fares for the same train over the next ten working days and the average difference in 54 percent.
I appreciate that it will be hard to determine what the Standard Advance fare was at the time I bought my ticket but feel that 25 percent is not a fair refund for the service that I paid for but was not provided.
It is more a matter of principle as the sums are fairly small but multiplied by the number of refunds GA must have to make it seems they are unfairly gaining for the 25 percent policy.
Would it be reasonable to pursue this further with GA?