Failed Unit
Established Member
Starting this to see how people are getting on with claiming GTR since the introduction of the new timetable. I am now submitting at least 2 claims every day and about 75% of them get rejected.
Most common reasons.
1. The train you are claiming for did not exist. (Real reason they removed it from the timetable overnight before I was due to travel). Example last week was due to use 0856 WGC - Cambridge service. Was in the timetable before I went to bed. Woke up in the morning and as if by magic it was gone.
2. The ticket you are claiming for is not valid. GTR are rejecting the WGC Travelcards on Northbound journeys claiming they are not valid on the journey. This is concerning as this is very basic training.
At the moment I am just appealing (once) but I am going to collect up all rejections and send them to travelwatch as I personally believe it is unacceptable that GTR are trying to profit out of this timetable change by rejecting legitiate claims. I really hope that GTR have action taken against them. Delay repay claims with them have always been very difficult with the aim of putting people off claiming.
Most common reasons.
1. The train you are claiming for did not exist. (Real reason they removed it from the timetable overnight before I was due to travel). Example last week was due to use 0856 WGC - Cambridge service. Was in the timetable before I went to bed. Woke up in the morning and as if by magic it was gone.
2. The ticket you are claiming for is not valid. GTR are rejecting the WGC Travelcards on Northbound journeys claiming they are not valid on the journey. This is concerning as this is very basic training.
At the moment I am just appealing (once) but I am going to collect up all rejections and send them to travelwatch as I personally believe it is unacceptable that GTR are trying to profit out of this timetable change by rejecting legitiate claims. I really hope that GTR have action taken against them. Delay repay claims with them have always been very difficult with the aim of putting people off claiming.