headshot119
Established Member
That is not acceptable - the company need to do whatever it takes to run the service they are obliged to provide. If they won't do it then they should find someone else who will.
Don't get me wrong, I don't disagree with you at all, in fact I fully agree with you. Unfortunately franchising in this country is so micro-managed by the DFT, little will happen until they want it to. And ultimately they used a hammer to try and crack a nut on Northern with the guards, and look how well that worked out for them.