Help me understand monthly and refund

[Grizzler]

Hello,

I'm a bit confused how a monthly ticket is calculated, especially when it comes to refund.

I bought a ticket between Wokingham and Bracknell for £63.80, now I checked today asking for a refund I would only get £12.80, I am aware that there is a £10 admin fee, but it still does not make sense to me..

Bascially I would assume a "monthly" ticket is 31 days, but the lady in the said it is not, it's a month.. ?? My ticket was bought on the 3rd of March and lasts until 2nd of April. What is the difference?

Second, if I divide £63.80 by 31, it's about 2.05, and since I have 15 days left, that would be £30.87.

She on the other hand gets a number to £22.80 and then she would take £10 off that again, leaving me with just £12.80 .

I don't understand that.

Can someone explain please?

 

[scott118]

The refund value of a monthly ticket is the difference between the standard day ticket and what's left.
e.g. you have a monthly ticket with 3 weeks left on it. I would work out what a weekly season ticket would cost then times it by 3 then minus the admin fee of £10-20.

In English.... example fares
yearly ticket £3000
Monthly Ticket £300
weekly Ticket £90

You've used 1 week. So refund value is £210 minus £10 = £200

 

[Grizzler]

Ok.. but in that case, since my ticket lasts until the 2nd of April, I have 2 weeks left on it.

A weekly ticket costs £16.60 times 2 which is £33.20 - £10 and it is £23.20.

So it is still wrong in terms of what she said I would get back

 

[RPM]

The thing you need to appreciate is that the refund is not pro-rata. They take the date you want to cease using the ticket and then calculate how much you would have been charged if you had asked for this end date in the first place. Then this is subtracted from what you actually paid, plus an admin fee if applicable. The unit cost of a season drops as the period of validity lengthens, so a six month ticket costs considerably more then half the cost of an annual, and so on.

 

[yorkie]

Our Fares Guide covers this. See 5.14.4 Calculation of Refund Value for Season Ticket
--- old post above --- --- new post below ---

Bascially I would assume a "monthly" ticket is 31 days, but the lady in the said it is not, it's a month.. ?? My ticket was bought on the 3rd of March and lasts until 2nd of April. What is the difference?

You can get a Season for any period between 1 calendar month and 1 year (once you go beyond a certain point it would automatically be a year!), it's your choice.

If you want it to be 31 days, then that's your choice, but the price of that will vary by month, e.g. in February (non-leap year) you'll need to pay for 3 extra days. In March it's just the standard one month cost.

If you work Mondays-Fridays then it's generally cheapest to buy 5-week blocks (taking into account Bank Holidays and annual leave)

Second, if I divide £63.80 by 31, it's about 2.05, and since I have 15 days left, that would be £30.87.

No, you take off what's been used and then apply the admin fee. See our Fares Guide for details.

She on the other hand gets a number to £22.80 and then she would take £10 off that again, leaving me with just £12.80 .

I don't understand that.

Can someone explain please?

If there's any part of bb21's post you are unsure of, please don't hesitate to ask.

 

[Grizzler]

Hi Yorkie,

Think I understand it now..

So, since I've used basically 16 days it would be 2x weekly prices + 2 daily ticket prices deducted from the total?

If so, then it makes sense.

 

[bb21]

Hi Yorkie,

Think I understand it now..

So, since I've used basically 16 days it would be 2x weekly prices + 2 daily ticket prices deducted from the total?

If so, then it makes sense.

Yes, and the cost of the two daily tickets will depend on whether they were weekdays or weekends, and if one of them is a Sunday, no sum will be deducted for that day.

 

[shadzz]

I wonder why nobody ever come up with a refund calculator.

 

[CyrusWuff]

I wonder why nobody ever come up with a refund calculator.

Such a calculator would only be useful where the ticket has been used for at least a month, as too many variables come into play for durations below that (e.g. the point at which a weekly is cheaper than the "odd" days, whether weekends and bank holidays are involved and the point at which a monthly becomes cheaper than multiple weeklies for flows with market-based pricing).

 

[NLC1072]

I wonder why nobody ever come up with a refund calculator.

There is an excel program the the ticket office clerks use that automatically calculates the refunds in this way.

All you do is enter the validity dates, the last use date and the cost and bobs your uncle it gives you a refund amount (it even works out the admin fee!).