How knowledgeable are Platform staff

[AlexS]

Leicester staff are excellent, as are Wolverhampton.

The Network Rail New Street staff are shocking with some few exceptions. They generally just grunt.

One boss eyed bint when asking her if she knew if the train I was sat on was cancelled or not, because the board kept flashing between cancelled and on time, just growled 'check that board'. Never mind the fact she was stood there waiting to dispatch it.

 

[LondonLarry]

Never mind St Pancras being the flagship NR station, New Street should be. It showcases everything that is bad abour our railways.

St Pancras isn't owned by Network Rail, it is only managed by them.

 

[merlodlliw]

Oh there were staff, but the only people in Arriva uniforms were off-duty! There were XC and FGW staff around, but most operatives were a part of the BTP. There may have been staff at the gateline, but that would have been the only site.

OK, but did they say they were off duty. I ask only out of interest?

 

[Ivo]

OK, but did they say they were off duty. I ask only out of interest?

I asked if they knew about the "missing CrossCountry service", and they said that they didn't know and were waiting for a Valley Line service to take them home!

 

[Wyvern]

Staff at Loughborough are usually very helpful and polite.

Do they still make everyone stand back against the wall when an express comes through?

I've not been there since it was the LMS running it.

 

[ivanhoe]

Do they still make everyone stand back against the wall when an express comes through?

I've not been there since it was the LMS running it.

Not quite but if you're behind the yellow line you're nearly at the wall

 

[chris89]

Do you mean BNS or BHM?

Meant B'ham Newstreet. sorry for taking a while to reply.

 

[HSTfan!!!]

I asked if they knew about the "missing CrossCountry service", and they said that they didn't know and were waiting for a Valley Line service to take them home!

Can be a bugger to find staff at central other than train crew, I couldn't even tell you where the help desk is (if there is one) and I work for the company lol. That service definitely runs on weekdays, but I'm not so sure about it running on a sunday? I've certainly never seen in run on a sunday, perhaps someone messed up there?
--- old post above --- --- new post below ---

Meant B'ham Newstreet. sorry for taking a while to reply.

aye BNS is Barnes lol

 

[class313]

One man at Kensington Olympia (jon, i think) is very good, he gives out manual announcements whenever a train is late. And he is very good with special trains as well e.g when the Princess Elizabeth (6201) was going through on Saturday, he put through the tannoy where is was every so often and if it was late, he even told everyone which platform it would be going onto, because there was a huge confusion about that. can't get better service than that