Not quite...There are different levels of commission depending on point of sale and ticket type, and those are enshrined in the Ticketing and Settlement Agreement (now up to version 9.3).A user asked about commission earlier:
All online retailers get a small(ish) 2% commission fee for selling the ticket. At a booking office staffed by a TOC, they get 9%.
Standard rates are 2% for season tickets and 9% for almost everything else.
Internet and Business Travel Office sales earn a reduced rate of commission compared to stations, on-train and Telesales issues.
If only it were that simple!The 2% or 9% is deducted from the fare, and whatever is left is allocated through ORCATS,
The seller gets a debit for the full cost of the ticket, but then gets a credit for the commission (if any).
The operators that get revenue from the ticket get credits for their percentage and debits for their share of the commission.
So if you have a ticket costing £120 and TOC A gets 50%, TOC B gets 25% and TOCs C and D get 12.5% each, and it's sold by TOC E at a station:
- TOC E gets a debit for £120 and a credit for £10.80.
- TOC A gets a credit for £60 and a debit for £5.40.
- TOC B gets a credit for £30 and a debit for £2.70.
- TOCs C and D get credits for £15 and debits for £1.35 each.
Thus ensuring the debits and credits balance each other.
Things get more complicated with season tickets, as the revenue from those is spread across the validity of the ticket and paid every four weeks.
Cheers,
Barry
Things get more complicated with season tickets, as the revenue from those is spread across the validity of the ticket and paid every four weeks.
The sales person can earn commission
Depending on who they work for
A TOC employed person typically earns 5% rising to 10%
However, Travel Agents also have licensing fees to take into account
The commission is now 3%
As a result I dropped my Travel Agent licence
Please refer to original text, depending on who they work for they may earn commissionIf you are suggesting that a booking office clerk earns between 5% and 10% of each ticket sold for themselves, you are very much mistaken!
An employee can earn commissionCould you clarify what you mean please?
If you are suggesting that a booking office clerk earns between 5% and 10% of each ticket sold for themselves, you are very much mistaken!
On train staff can earn commission on ticket sales depending on who they work for. It is an incentive to patrol the train and check tickets, but the rate is much lower than 10%. ATW staff get 3%, I believe.
FGW on-train staff get 1% of the first £1000 taken in a month, 5% unlimited after that
Not wishing to be nosey Flamingo, but does that typically boost your basic up to satisfactory levels? I can imagine somebody like your good self making a fair chunk each month.
I look on it as a bonus, to be honest. It only came in last year, and I haven't really changed my method of working since (I always was a git!). Some of the guys who used to be more "laid back" are now up and down the train like they are on elastic, but I always did tickets. My personal "target" is £200-£250 a day (about £10-£15 a day before tax), and I usually hit this, and very rarely charge full opens (or even new tickets).
It depends on what trains one works. Some trains you can guarantee taking £500, but with the way the link works, everybody gets swapped across all trains, the quiet and busy ones are shared out. (There are rumours of some Guards taking £20-30K a month in tickets in some depots - not mine!).
I look on it as a bonus, to be honest. It only came in last year, and I haven't really changed my method of working since (I always was a git!). Some of the guys who used to be more "laid back" are now up and down the train like they are on elastic, but I always did tickets. My personal "target" is £200-£250 a day (about £10-£15 a day before tax), and I usually hit this, and very rarely charge full opens (or even new tickets).
It depends on what trains one works. Some trains you can guarantee taking £500, but with the way the link works, everybody gets swapped across all trains, the quiet and busy ones are shared out. (There are rumours of some Guards taking £20-30K a month in tickets in some depots - not mine!).
An employee can earn commission
That does not mean all roles do, it depends on their role
Equally, a TE may earn a specific % commission with one TOC, but another TE with a different TOC may not earn any, again TOC and role specific, therefore they can earn commission, not they will earn commission
Some TOC's have always had it, FGW had it, got rid of it, then brought it back.
I'm always happy to take money from anybody. The restriction we have is we can only sell seven-day tickets on the day, not in advance, and can't sell Rovers over £300 (as a certain P.Y. should know ). All other "walk-up" tickets should be available (including tube).I quite often ask the guard to sell me a ticket for a future journey that day to save time (obviously I already have a ticket covering the current journey) - they will always do it on Northern but other TOCs seem more reluctant in my limited experience of doing this. What do the guards/TMs on here think?
You may wish to take another look at Clause 11-14 and Schedule 28 of the TSA, which certainly suggests that they're calculated by period, rather than daily.This is incorrect - the money from a season ticket is allocated every day during the validity of the season ticket, with a higher weighting applied to weekdays compared to weekends.
In those days it seems to have been more lucrative, as they had got rid of barriers in a lot of places. Now that a lot of stations are barriered the big money trains are coming from the small unbarriered stations, like the Hereford run.
I'm always happy to take money from anybody. The restriction we have is we can only sell seven-day tickets on the day, not in advance, and can't sell Rovers over £300. All other "walk-up" tickets should be available (including tube).
It was only one guard with Virgin who refused. I think it's because they only operate from well-staffed stations, so selling tickets must be rather rare for them (apart from Anytimes/Excesses/Upgrades!)
Interesting that you can sell Season Tickets (only ever bought from an office/TVM) and that you can't sell most All Line Rovers, what would you tell someone who boarded from an unstaffed halt and wished to purchase such a ticket?