IanD
Established Member
If you don't think Northern's Customer service is up to much, here's your chance to do something about it. Or probably not.
This email came from Northern about half an hour ago:
This email came from Northern about half an hour ago:
Northern Customer Services Mailout said:Do you have ideas for improving customer service at Northern?
We know providing a great customer experience is about the support you receive from the moment you search for a ticket to the moment you reach your end destination. You can see what our customers and people think makes great customer service here.
We are inviting you to work together with us to shape our Customer Service Promises and the training we provide our employees. You can read more about our plans here.
We want to hear your views on what great customer service means to you by letting us know if you’d like to attend one of our regional workshops in the New Year. From these workshops, as well as hearing your views and explaining our plans, we’ll create a Digital Customer Forum and a Customer Panel in 2017 so that you can stay in touch with us, providing feedback and insight throughout our modernisation programme. It’s an exciting time!
You can sign up here.
The four workshops will be held in early 2017 in Leeds, Manchester, Preston and Newcastle.
We will be in touch in the New Year with more details about the workshops, including exactly when and where they will be held, to see if you are able to join us.
Let’s deliver a service that makes you Proud to be Northern.
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