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Incomplete journey at Waterloo station

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thomasch

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3 Jan 2020
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Hi all, I was wandering around the network today and had tapped in at King’s Cross LU. I travelled around for a bit and took the Waterloo & City line to Waterloo LU station to change to National Rail. When leaving the W&C Line platforms at Waterloo, I saw a oyster pad at the side of the tunnel so I instinctively tapped my Oyster card to touch out.

I found out later that I was charged for an incomplete journey from Kings Cross and TfL consider the oyster tap at Waterloo LU to be a touch in.

Had anyone came across this problem before? What should I do to get my money back? Thank you!
 
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RailUK Forums

Mojo

Mojo

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7 Aug 2005
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20,397
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Sounds as if perhaps you exceeded the 90 Minute maximum journey time from Kings + to Waterloo, so you may have two unresolved journeys. Just get in touch with Oyster and they will help you and refund the incomplete journey charges, just charging you for the journeys you actually made.
 
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