I'd reply "Okay sir, Wirral's that way, drive down Mann Island to the Pier Head and keep going. Can't miss it, it's infront of you. Safe journey"
But in fairness, these "rent-a-thugs" as one forum poster calls them every week do a fairly good job controlling what locally was a serious problem for many years on Merseyrail.
Some years ago, if you fell down the side of a train drunk or on drugs, you were a fool. Nowadays,
Britain 2023, it's everyone else's fault, and legally the operator must enforce this level of diligence due to our society... and more importantly their insurance.