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[Benjwri]

There's a small number of ticket types with special refund conditions such as this (such as Caledonian Sleeper tickets).

These aren't present in any kind of data feeds, so it isn't really possible for us to provide accurate information for them unless we manually curate it. And we sell so few (often none?) so it doesn't make it worthwhile. In these cases, refunds would be on a manual and case-by-case basis rather than using our online portal.

This one is particularly bad because it's also shown as booked train only, while it's actually valid for any service on the day. And you get a 1st class upgrade. And if no 1st seats are available, you get £20 back.

It's probably why we seem to be the only ones that sell this ticket online...

I guess at least they found a way to put that all in the pre purchase info, rather than just not telling the customer like they normally do.

 

[Haywain]

It's probably why we seem to be the only ones that sell this ticket online...

I'm pretty sure that it is only intended to be available through business travel channels. Perhaps @Wallsendmag can confirm?

 

[Wallsendmag]

I'm pretty sure that it is only intended to be available through business travel channels. Perhaps @Wallsendmag can confirm?

As far as I know that is correct otherwise we’d be selling it.

 

[OscarH]

As far as I know that is correct otherwise we’d be selling it.

Lovely. We'll manually blacklist it, like all the other garbage that isn't barred programatically that should be, but someone probably wants to check how RARS is configured!

Hmm, there's nothing in eg the NRE data that indicates it's restricted issue, which there is for eg the fare called LNER Corp on the same flow - is this written down anywhere?

 

[MrJeeves]

I'm pretty sure that it is only intended to be available through business travel channels. Perhaps @Wallsendmag can confirm?

There is a separate LNER Corporate ticket which is explicitly stated as "Available to selected corporate clients, booking through corporate channels and sold using an agreed corporate discount. Sales channels include third-party travel agents and the London North Eastern Railway corporate travel site, Railblazers."

This one doesn't carry any particular restrictions, and even explicitly says it's available at ticket offices and from LNER online (which I can't seem to reproduce!), while also not being shown as a "restricted" category ticket. It even says it's "mainly" aimed at business travellers, not solely for sale to corporate customers on agreement from LNER. The equivalent tickets from Scotland (XS5) are similar, having no details for purchase location at all.

If they're intended to be restricted issue, the data should reflect this, at which point they should be removed from sale.

 

[drueberflug]

Lovely. We'll manually blacklist it, like all the other garbage that isn't barred programatically that should be, but someone probably wants to check how RARS is configured!

Hmm, there's nothing in eg the NRE data that indicates it's restricted issue, which there is for eg the fare called LNER Corp on the same flow - is this written down anywhere?

I mean, the XT1 ticket is something that's nice to have (or, in this case, offer), and it surely won't do any harm keeping it...

According to NRE, LNER themselves are selling it through their website as well as their ticket offices.

Availability​

Purchase Location​

London North Eastern Railway ticket offices. Online at www.lner.co.uk

Purchase Availability​

This ticket is a hybrid ticket aimed mainly at business travellers. It is issued as a Standard class ticket (as many Corporate travel policies filter out First Class travel) but contains an upgrade to First Class, to be used with the ticket. Reservations are booked into First Class.

 

[pokemonsuper9]

This ticket is a hybrid ticket aimed mainly at business travellers. It is issued as a Standard class ticket (as many Corporate travel policies filter out First Class travel) but contains an upgrade to First Class

So it's a first class ticket then?
Even if it tricks the systems, if it gives you seats in first class then it is a first class ticket, surely it'd fall apart at the first sense check by a HR team taking a look at an oddly high train ticket cost.

 

[OscarH]

I mean, the XT1 ticket is something that's nice to have (or, in this case, offer), and it surely won't do any harm keeping it...

According to NRE, LNER themselves are selling it through their website as well as their ticket offices.

Yeah, as MrJeeves says, it does look like it is meant to be sold - I'm wondering if Haywain and Wallsendmag were thinking of a different ticket type

 

[MrJeeves]

I mean, you could keep selling it, it's something that's nice to have (or, in this case, offer), and it surely won't do any harm having it...

Well, to be fair, we have sold exactly zero of them, so they can't be that nice to have...

 

[drueberflug]

I'm wondering if Haywain and Wallsendmag were thinking of a different ticket type

I don't know much about how the internal systems work (well, they're internal, they're not supposed to be open), but both the "LNER Corporate Single" (XS3) and a plain Advance Single (2GS) have the fare category "Restricted" according to NRE, and the ticketing page is happy to sell me a 2GS for EMD-SOA, making me doubt whether that fare category info is any meaningful at all.

Well, to be fair, we have sold exactly zero of them, so they can't be that nice to have...

It's an overpriced ticket after all, but, hey, at least Raileasy could at some point claim that they sell all publicly available ticket that can be retailed online, unlike the Trainline.