As per the title do train operating companies have an obligation to provide rail replacement buses to cover planned cancelled trains?
The reason I ask is because of overnight engineering work Greater Anglia are cancelling the first up service of a morning from Southend Victoria to Liverpool St and starting it from Shenfield instead but not providing any bus replacement to connect with the train at Shenfield.
This is very inconvenient for myself and others who use this train who need to be in London early as the first up train now doesn’t arrive at Liverpool St until 05.42 rather than 05.06 and people are left with the choice of either paying for an expensive taxi or taking out a second mortgage to drive to Shenfield and park. Seems wrong that Greater Anglia can do this when people need to get into London early.
The reason I ask is because of overnight engineering work Greater Anglia are cancelling the first up service of a morning from Southend Victoria to Liverpool St and starting it from Shenfield instead but not providing any bus replacement to connect with the train at Shenfield.
This is very inconvenient for myself and others who use this train who need to be in London early as the first up train now doesn’t arrive at Liverpool St until 05.42 rather than 05.06 and people are left with the choice of either paying for an expensive taxi or taking out a second mortgage to drive to Shenfield and park. Seems wrong that Greater Anglia can do this when people need to get into London early.