ivorytoast28
Member
Hello,
I'm mostly curious because I booked an advance LNER&Connections ticket from London to Bridlington changing at Doncaster.
This was scheduled to take 3hr25mins and include 1 stop at the time of booking, 1 month ago
However, Northern have since changed their schedule and this now requires 2 changes including an hour wait at Hull as Northern seem to no longer run a direct Sheffield-Bridlington service.
As such my journey will now be 1hr 3mins longer than the itinerary shown in LNER's "my bookings". They haven't informed me of this and if I hadn't searched on nationalrail I'd still be expecting to take a direct train on the day and as such my journey would be delayed by over an hour.
I contacted LNER as this means despite leaving london at 15:35 I will now be taking the last train of the day with just a 12 minute connection at doncaster. I simply asked for a refund so I could book via York and Scarborough instead to which they refused and said should I miss my connection they'd arrange a taxi from Doncaster to Bridlington, which to me seems insane for a ticket that cost me £11 they'll pay a taxi fare for a 62 mile journey, but I know that is the normal conditions.
But, essentially my journey is going to take 1hr and 3 minutes longer than advertised. If this happened due to delays on the day I would be entitled to delay repay? Is there nothing similar in this situation where the itinerary has changed but the customer is neither informed and even when noticed by myself ignored?
I'm asking mostly out of curiosity, I have all the time in the world and don't care if they connections work, but it seems strange they;d rather risk a massive taxi fee over a mildly delayed train than let me move to a service via york i said i'd pay extra for
I'm mostly curious because I booked an advance LNER&Connections ticket from London to Bridlington changing at Doncaster.
This was scheduled to take 3hr25mins and include 1 stop at the time of booking, 1 month ago
However, Northern have since changed their schedule and this now requires 2 changes including an hour wait at Hull as Northern seem to no longer run a direct Sheffield-Bridlington service.
As such my journey will now be 1hr 3mins longer than the itinerary shown in LNER's "my bookings". They haven't informed me of this and if I hadn't searched on nationalrail I'd still be expecting to take a direct train on the day and as such my journey would be delayed by over an hour.
I contacted LNER as this means despite leaving london at 15:35 I will now be taking the last train of the day with just a 12 minute connection at doncaster. I simply asked for a refund so I could book via York and Scarborough instead to which they refused and said should I miss my connection they'd arrange a taxi from Doncaster to Bridlington, which to me seems insane for a ticket that cost me £11 they'll pay a taxi fare for a 62 mile journey, but I know that is the normal conditions.
But, essentially my journey is going to take 1hr and 3 minutes longer than advertised. If this happened due to delays on the day I would be entitled to delay repay? Is there nothing similar in this situation where the itinerary has changed but the customer is neither informed and even when noticed by myself ignored?
I'm asking mostly out of curiosity, I have all the time in the world and don't care if they connections work, but it seems strange they;d rather risk a massive taxi fee over a mildly delayed train than let me move to a service via york i said i'd pay extra for
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