As we all know certain TOCs send responses to emails clearly cut and pasted unrelated to the original contact, it seems it's the case in other sectors as well.
I emailed asda to compliment a member of staff for his assistance in allergy information, asda have emailed back apologising for the inconvenience and they are unsure why the information wasn't available. It was in the bakery section, and as with Morrisons and tesco there is a sign in asda saying 'please ask a member of staff for allergens' so it seems the customer service are oblivious to process in store
I emailed asda to compliment a member of staff for his assistance in allergy information, asda have emailed back apologising for the inconvenience and they are unsure why the information wasn't available. It was in the bakery section, and as with Morrisons and tesco there is a sign in asda saying 'please ask a member of staff for allergens' so it seems the customer service are oblivious to process in store