Kings Cross Barriers Incorrectly Retaining Tickets

[Hadders]

I made a journey from Stevenage to London Bridge earlier today.

I could’ve got a direct Thameslink train but I had some business at Kings Cross so I caught a direct train from SVG to KGX before continuing my journey from STP to LBG.

The barrier at the KGX suburban gateline incorrectly retained my ticket and I had to get the attendant to retrieve it for me. He was an excellent member of staff and we ended up having a discussion about the validity of tickets to London Thameslink v Terminals

He told me that since a software upgrade the barriers now retain tickets issued to London Thameslink despite them having onward validity although tickets to London Terminals do get returned correctly.

Perhaps someone from GTR might read this and arrange for the software upgrade to be undone...

 

[TUC]

Oddly, if anything, I noticed yesterday that the King's Cross barrier didn't retain my ticket despite it (a GC Advance) being only valid to King's Cross.

 

[Wallsendmag]

Oddly, if anything, I noticed yesterday that the King's Cross barrier didn't retain my ticket despite it (a GC Advance) being only valid to King's Cross.

Different Gateline different TOC.

 

[TUC]

Different Gateline different TOC.

Not always a different gateline. GC trains use both parts of the station. Besides which, how gatelines work in the same station with multiple operators should not vary according to TOC.

 

[Haywain]

Not always a different gateline. GC trains use both parts of the station. Besides which, how gatelines work in the same station with multiple operators should not vary according to TOC.

Why not? St Pancras has 3 distinct gatelines and there is no reason they should all work in exactly the same way.

 

[TUC]

Why not? St Pancras has 3 distinct gatelines and there is no reason they should all work in exactly the same way.

Because 'is 'x' ticket valid beyond this station?' is the same question regardless of the gateline or TOC.

 

[Wallsendmag]

Because 'is 'x' ticket valid beyond this station?' is the same question regardless of the gateline or TOC.

It is but the Suburban platforms may have different base data to the main station as they are managed by different people.

 

[Hadders]

As it happens my train arrived on platform 8 and I popped through to platform 9 to use the suburban gateline as I was heading to STP and didn’t want to ‘double back’ via The exit gateline at the front of the station...